| name | support-ticket-clusterer |
| description | Turn large sets of support tickets into issue categories, trends, severity buckets, and ownership hints. Use when support volume needs synthesis. |
Support Ticket Clusterer
Overview
Turn large sets of support tickets into issue categories, trends, severity buckets, and ownership hints.
Core Workflow
- Gather the full input corpus and normalize messy, repetitive, or partial artifacts into a usable working set.
- Cluster related items into themes, categories, or issue groups without flattening important differences.
- Extract the strongest signals, representative examples, and unresolved questions from each cluster.
- Produce a structured summary that is actionable for the next human or agent in the workflow.
Deliver
- A clear thematic summary or grouped output with representative evidence.
- The most important patterns, edge cases, and unknowns in the corpus.
- Actionable next steps, owners, or decisions when the task calls for them.
Guardrails
- Do not over-merge distinct issues just to simplify the summary.
- Preserve nuance when a cluster contains disagreement or uncertainty.
- Make the grouping logic legible enough that someone can audit it later.
- Do not invent metrics, policy decisions, customer commitments, or ownership that the inputs do not support.
