القائمة
基于知识库帮助用户解决售后相关问题，包括退换货、退款、物流、质量问题等 Use for qa tasks in the general domain for external_agent users, with platform RAG grounding and citations.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
根据用户提供的简历文本和岗位JD，评估候选人与岗位的匹配度，分析亮点与不足，并给出建议 Use for case_triage tasks in the hr domain for manager users, with platform RAG grounding and citations.
当用户询问机械产品制造工艺、加工步骤、工艺要求或工艺知识时使用，基于机械产品工艺知识库回答并返回引用。 Use when an agent needs to invoke the published HTTP API Skill, follow its input/output schema, or return knowledge-grounded answers with citations.
基于机械产品工艺知识库，回答关于材料热处理、焊接工艺评定、切削参数等工艺问题，提供具体参数、步骤说明并引用知识库原文 Use when an agent needs to invoke the published HTTP API Skill, follow its input/output schema, or return knowledge-grounded answers with citations.
基于机械产品工艺知识库，查询工艺参数、规范标准、材料选择建议和加工流程步骤。当知识库中无相关信息时返回空结果。 Use when an agent needs to invoke the published HTTP API Skill, follow its input/output schema, or return knowledge-grounded answers with citations.
| name | after-sales-qa |
| description | 基于知识库帮助用户解决售后相关问题，包括退换货、退款、物流、质量问题等 Use for qa tasks in the general domain for external_agent users, with platform RAG grounding and citations. |
Use this skill when the user needs help with this enterprise task:
面向消费者的售后问题解答 Skill。用户遇到退换货、退款、物流异常、商品质量等售后问题时，通过本 Skill 获取基于知识库的准确解答。输出需引用知识库原文，若知识库无匹配内容则引导用户转人工客服。
This skill is backed by the knowledge-base platform runtime. The knowledge base is a resource dependency; the task scenario is the reason to invoke the skill.
references/task-scenario.md if you need more detail on the domain, intent, audience, or output style.references/api.md before calling the runtime endpoint.SKILL_API_KEY.http://localhost:3000/api/public/skills/after-sales-qa/runPOSTReturn the API answer directly. If the response includes citations, surface the most relevant sources. If the API reports no reliable knowledge-base evidence, say that clearly instead of filling gaps.