القائمة
Read the IT-provisioning ticket(s) backing a new-joiner's onboarding — laptop kit, account creation, access groups. Used to surface "is IT ready for Priya's first day?"
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
Read the plant-floor Azure IoT surface — device twins (spindles, conveyors, robotic arms, vision systems), time-series telemetry with pre-annotated alarms, downtime events with cause codes and lot ids, and per-line OEE rollups (Availability × Performance × Quality).
Share generated files (PDFs, charts, CSVs) with Frank by writing them to /tmp and referencing the absolute path. The frontend auto-converts /tmp paths into download links.
Build the downloadable incident brief PDF — cover + KPI strip + OEE chart + downtime timeline + root-cause narrative + supplier/material signals + recommended actions + sign-off, per SOP §7.1. Renders via the inline HTML template + Playwright.
Microsoft 365 surface — READ Frank's mailbox / Wes's calendar / OneDrive (shift reports, SOPs) AND a strict H-I-T-L workflow to draft and send an email (e.g. brief Wes on the morning incident).
Compute and plot OEE — a 7-day trend chart with target/threshold lines, an overlay of telemetry alarms and downtime stops, plus a flat CSV export. Saves /tmp/oee-trend-<plant>-line-<N>-<date>.png + .csv.
The Olympus Cleveland-plant Standard Operating Procedure — alarm thresholds, escalation matrix, supplier quality-hold rules, OEE definitions, incident-brief template requirements. Cite the section number when answering.
| name | servicenow |
| description | Read the IT-provisioning ticket(s) backing a new-joiner's onboarding — laptop kit, account creation, access groups. Used to surface "is IT ready for Priya's first day?" |
| enabled | true |
This is the read interface to servicenow-mcp-server for HR Onboarding. Use it when you need to know the IT side of a joiner's setup: is the laptop ordered, is the M365 mailbox provisioned, are the Entra access groups assigned.
| User intent | Tool |
|---|---|
| "Is there an IT ticket for {joiner}?" | servicenow_list_tickets with assignment_group: "IT Provisioning" + caller filter |
| One ticket in detail (state, last note, ETA) | servicenow_get_ticket |
| Conversation history on a REQ | servicenow_list_work_notes |
| Resolve a USR-* to a person | servicenow_get_user (look at employee_id to thread back to workday EMP-*) |
caller_id, not the new joiner (the joiner doesn't have an account yet on day 1).New / In Progress / Awaiting User / On Hold / Resolved / Closed. Anything not Resolved/Closed is "still outstanding" for onboarding readiness purposes.it-service-desk persona, not us.