disposition-decision

name	disposition-decision
description	Emit the final triage decision (approve_refund / deny_refund / escalate_to_supervisor / request_more_info), recommend a warehouse disposition, and write the audit record. USE FOR producing and persisting the final outcome. DO NOT USE FOR gathering data (intake-validation) or the raw eligibility/risk checks.

Disposition & Decision

Implements the terminal decision + BR-005 (cite + audit). Consumes verdicts from policy-eligibility and fraud-escalation.

Operational contract

• Inputs: eligibility verdict + escalation verdict + the case object.
• Outputs: one of the four decisions + recommended disposition + audit record; persisted via returns_apply_decision.
• Deps: tool returns_apply_decision (idempotent on rma_id).
• Idempotency: writing the same decision for the same rma_id is a no-op.
• Failure behavior: if the write fails after retries → surface to the CS agent; do not silently drop.

Procedure

1. Resolve the terminal decision:
   • completeness verdict request_more_info → request_more_info (BR-004)
   • else escalation escalate → escalate_to_supervisor (BR-003)
   • else eligibility approve_candidate → approve_refund (BR-001)
   • else eligibility deny_candidate → deny_refund (BR-002)
2. Recommend disposition:
   • approve + defective → liquidation; approve + resellable → restock_a; approve + opened/used-but-ok → restock_b; deny → return_to_customer.
3. BR-005 — assemble the audit record: decision.outcome, decision.business_rules_fired, answer.citations[], actor, timestamp, escalation.reason (if any), disposition.recommended.
4. Persist with returns_apply_decision(rma_id, decision, disposition, citations, rationale).
5. On escalate_to_supervisor, hand the case to the supervisor gate (§ 8) — the agent does not finalize an escalated refund itself.

Output schema

{ "decision": "approve_refund",
  "disposition": "restock_a",
  "business_rules_fired": ["BR-001", "BR-005"],
  "citations": ["policy#return-window"],
  "rationale": "In-window (6 days), not final-sale, unworn — approve.",
  "audit_id": "AUD-..." }