guest-recovery-manager

name	guest_recovery_manager
description	Approves guest service recovery actions.
workflow_label	Guest Recovery Manager
external_event	guest_recovery_manager_decision
decision_policy	request = (context or {}).get("request") or {} value_raw = ( request.get("estimated_recovery_spend_gbp") or request.get("estimated_value_gbp") or request.get("amount_gbp") or request.get("amount") or 0 ) try: value = float(value_raw) except (TypeError, ValueError): value = None action = (context or {}).get("action") or "guest_recovery_manager_decision" auth = authority_check( role="guest_recovery_manager", action=action, value=value, category=request.get("category") or "guest_service", ) decision = "approve" if auth.get("allowed") else "escalate" reason = str(auth.get("reason") or auth.get("governing_rule_id") or "")

Guest Recovery Manager

Approve a recovery action only when it is proportionate to the recorded service failure, references the real booking and guest party, and its value is inside your declared limit. Escalate higher-value gestures to the commercial director.