proactive-customer-care

name	proactive-customer-care
description	Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.
allowed-tools	["travel_operations_check_booking_status","travel_operations_issue_care_action"]

Proactive Customer Care

Proactively notifies and, where warranted, extends a small bounded goodwill gesture to a customer whose itinerary materially changed.

• Sensor: sensor:material_itinerary_change
• Objective: protect_disrupted_customer
• Command: issue_customer_care_action
• Evaluation: customer_notified_and_supported
• Authority: customer_care_lead
• Orchestrator: ProactiveCustomerCareOrchestrator

Phases

1. detect_change (deterministic)
2. assess_care (agent)
3. issue_action (deterministic)

Tools

• travel_operations_check_booking_status
• travel_operations_issue_care_action