| name | outbound-voice |
| description | How to write outbound sales messages in the [YOUR_FIRM] firm voice. Use when the Composer is drafting any outbound email, reply, or templated cadence step. Anchored on a Voice DNA artifact extracted from real best-performing messages. Includes opener/follow-up/objection frames in message-templates.md and a quarterly re-extraction procedure in voice-dna-extract.md. |
| cowork | {"category":"writing","icon":"Edit"} |
Outbound Voice
Every Composer draft must read like it was written by a [YOUR_FIRM] human, not by a model. This skill is the source of truth for that voice.
Files in this skill
voice-dna.md — the extracted voice profile. Tone, rhythm, vocabulary, opens, closes, banned phrases. This is THE source of truth. Ships with PLACEHOLDER content — you MUST run the extraction prompt below before the Composer can draft.voice-dna-extract.md — the prompt that turns a corpus of past messages into voice-dna.md. Re-run quarterly or whenever reply rate drifts.message-templates.md — opener, follow-up, and backup frames. Use as starting structure only; rewrite every line in voice.
The extraction corpus (real past [YOUR_FIRM] messages used as input) lives in OneDrive, not in the skill. It contains PII and never enters the skill folder.
Quality bar
A draft passes the voice test if a reviewer cannot tell whether it was written by a [YOUR_FIRM] human last quarter or by the model today. If they can tell, add 10 more real messages to the corpus and re-run voice-dna-extract.md.
What the Composer does with this skill
- Open
voice-dna.md. Confirm it is not a placeholder. If it contains PLACEHOLDER, stop and tell the operator to extract first.
- Pick the appropriate frame from
message-templates.md:
- first touch (no prior thread)
- reply-warm (positive reply)
- reply-objection (skeptical reply)
- Rewrite the frame line-by-line so the result honors
voice-dna.md.
- Scan for banned phrases (see
compliance/banned-phrases.md AND the banned-phrases section of voice-dna.md).
- Save the draft (either to the prospect MD file's
## Draft (pending approval) section, or directly to Outlook Drafts via CreateDraftMessage — see outlook-ops/SKILL.md).
Anti-patterns
- "I hope this finds you well"
- "I came across your profile and was impressed by..."
- "I wanted to reach out because..."
- "Quick question..."
- Any subject line with the word "Quick" or "Touching base"
- Any opener that does not name a specific signal from the dossier
