| name | IR-7_incident-response-assistance |
| description | Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users |
| category | configuration |
| version | 5.2.0 |
| author | cyberstrike-official |
| tags | ["nist","sp800-53","rev5","ir-7","ir"] |
| tech_stack | ["any"] |
| cwe_ids | [] |
| chains_with | ["AT-2","AT-3","IR-4","IR-6","IR-8","PM-22","PM-26","SA-9","SI-18"] |
| prerequisites | [] |
| severity_boost | {"AT-2":"Chain with AT-2 for comprehensive security coverage","AT-3":"Chain with AT-3 for comprehensive security coverage","IR-4":"Chain with IR-4 for comprehensive security coverage"} |
IR-7 Incident Response Assistance
High-Level Description
Family: Incident Response (IR)
Framework: NIST SP 800-53 Rev 5
Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.
What to Check
How to Test
Step 1: Review Documentation
Examine the System Security Plan (SSP) and related artifacts for IR-7 implementation details. Verify the organization has documented how this control is satisfied.
Step 2: Validate Implementation
# For cloud environments, use cloud-audit-mcp tools
# For on-premises, review system configurations directly
# Example: Check if account management policies exist
grep -r "account.management\|access.control" /etc/security/ 2>/dev/null
Step 3: Test Operating Effectiveness
Verify the control is actively functioning, not just documented. Check logs, configurations, and operational evidence.
Tools
| Tool | Purpose | Usage |
|---|
| Manual Review | Documentation and interview-based | N/A |
Remediation Guide
Control Statement
Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.
Implementation Guidance
Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.
Risk Assessment
| Finding | Severity | Impact |
|---|
| IR-7 Incident Response Assistance not implemented | Medium | Incident Response |
| IR-7 partially implemented |
