القائمة
Load when the user is responding to a customer inquiry, complaint, or support ticket and needs help drafting a reply with the right tone.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
Load when the user asks to queue, enqueue, or add a coding task to the fleet, dispatch a job to a repo, or ask the fleet worker to fix something. Trigger phrases: "add to fleet", "queue a job for", "send to fleet", "dispatch to".
Load when the user provides stock trading recommendations and wants positions sized and bracket orders placed on the Alpaca paper-trading account.
Load when the user wants to navigate a website, click through a flow, fill a form, extract data from a page, or record an interaction as a reusable playbook.
Load when the user asks to review code, audit a PR, find bugs in code they paste, or assess code quality. Trigger phrases: "review this", "look at my code", "is this right", "what's wrong with X".
Load when the user wants analysis on a dataset — trends, distributions, summary statistics, or insights from a CSV/JSON/Excel file.
Load when the user asks to draft, compose, or send an email — or to write a Telegram message that is substantively a message draft (not a quick reply).
| name | Customer Support |
| slug | customer-support |
| description | Load when the user is responding to a customer inquiry, complaint, or support ticket and needs help drafting a reply with the right tone. |
| icon | HeartHandshake |
| color | #0ea5e9 |
| version | 1.1.0 |
| category | communication |
| tools | ["search_knowledge_base","create_task"] |
| config_schema | {"type":"object","properties":{"escalation_keyword":{"type":"string","default":"frustrated"}}} |
Acknowledge the specific issue before offering a solution. Generic "sorry for the inconvenience" reads as dismissive.
Search the KB before guessing. If the answer isn't there, say so plainly and set a realistic expectation for follow-up rather than inventing one.
Escalate (create a task tagged "escalation") when:
{escalation_keyword} or similar sentiment.Never promise outcomes you can't guarantee. End by asking if there's anything else — but only once per thread.