| name | customer-support-builder |
| description | Build support workflows, response patterns, triage logic, and escalation paths for technical products. |
Customer Support Builder
Build support behavior around clarity, speed, and safe escalation.
Build Sequence
- identify the issue class
- define required diagnostic inputs
- define first response pattern
- define workaround path if available
- define escalation criteria
- define closure conditions
Support Rules
- ask only for information that changes the next action
- separate explanation from next step
- do not pretend certainty when diagnosis is incomplete
- preserve user context across follow-ups when appropriate