القائمة
Detect negative comments, trolls, and PR issues early — draft calm, professional responses with clear escalation guidelines for what the agent handles vs. what goes to the founder.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
Analyze A/B tests across hook variations, posting times, content formats, and CTAs — declare statistical winners, document learnings, and build an always-on optimization engine.
Track post-level metrics across all platforms — impressions, engagement rate, profile clicks, follows, link clicks — with weekly aggregation and trend detection for performance analysis.
Generate weekly and monthly performance summary reports — top/bottom posts, content type analysis, pillar performance, follower growth, conversion tracking, and actionable recommendations.
Write Instagram and LinkedIn captions with scroll-stopping hooks, value-dense bodies, platform-appropriate CTAs, and strategic hashtag sets — optimized for each platform's reading behavior and visual context.
Select and write the optimal call-to-action for any social post — follow, reply, DM, save, share, link, or signup — matched to platform, content type, content value, and audience psychology.
Generate 5-10 hook variations for any post, thread, or caption across X, LinkedIn, Instagram, and TikTok — using different styles (question, contrarian, statistic, story, observation, promise) so the best one can be tested or selected.
| name | crisis-respond |
| description | Detect negative comments, trolls, and PR issues early — draft calm, professional responses with clear escalation guidelines for what the agent handles vs. what goes to the founder. |
| version | 2.0.0 |
| author | Crewm8 |
| maintainer | Gokul (github.com/gokulb20) |
| license | MIT |
| homepage | https://crewm8.ai |
| tags | ["social","crisis","reputation","response","escalation","brand-protection"] |
| related_skills | ["mention-monitor","dm-respond","apology-draft","impersonator-monitor"] |
| inputs_required | ["situation-details","sentiment-assessment","escalation-contacts"] |
| deliverables | ["crisis-response-plan-with-drafted-responses"] |
| compatible_agents | ["hermes","claude-code","droid","cursor","windsurf","openai","openclaw","generic"] |
| execution_tier | 2 |
| required_tools | ["FIRECRAWL_API_KEY"] |
| required_env_vars | ["FIRECRAWL_API_KEY"] |
Detect and respond to negative social situations before they become crises. Speed and tone are everything — a well-handled complaint can build trust; an ignored or defensive response can cause reputational damage that takes months to undo.
One hour is the difference between a contained complaint and a viral crisis. This skill triages situations, drafts appropriate responses, and knows exactly when to escalate to the founder.
| Situation | Response | Escalate When |
|---|---|---|
| Legitimate complaint | Acknowledge, empathize, move to private | High-value customer, technical issue, refund |
| Fair criticism of content | Thank them, engage respectfully, no defensiveness | Criticism from influential voice |
| Misunderstanding / error | Politely clarify with facts | Clarification might make it worse |
| Troll / bad-faith | Do NOT engage. Hide/report if possible | Impersonating brand or spreading false claims |
| Coordinated attack | Flag immediately. No individual responses. | Immediately to founder |
Detect via mention-monitor, dm-respond, or manual feed check.
Triage:
For legitimate complaints: Acknowledge first. Validate feeling. Offer path to resolution (DM/email). Keep first reply public (others see responsiveness).
For trolls: Do not reply. Hide/block. Report if violating policies.
For coordinated attacks: Escalate to founder immediately. Do not reply individually.
Document every interaction: What triggered, what response, outcome, what to do differently.
# Crisis Response: [Situation]
## Detection
**Time:** [Timestamp] | **Platform:** [X / LinkedIn / IG / TikTok]
**Source:** [Comment / DM / Mention / Coordinated]
**Trigger:** [What was said]
## Assessment
**Type:** [Complaint / Troll / Criticism / Attack / Misunderstanding]
**Severity:** [Low / Medium / High / Critical]
**Pattern:** [One-off / Recurring]
## Response
**Drafted reply:** [Full text, tone-calibrated]
**OR no response:** [Why]
## Escalation
**To founder:** [Yes / No]
**Founder briefing:** [Who, what, what's been done, what's needed]
## Monitoring
**Watch for:** [Volume, sentiment, media pickup]
**Check frequency:** [Every 30 min / 1 hour / 4 hours]
The skill is complete when:
Read drafted response. Does it sound like a human who cares? Would the complainer feel heard? Is it short enough to not be screenshot-worthy? Has the founder been informed if needed?