build-sop

name	build-sop
description	Produce a Standard Operating Procedure for a role or process (14 variants — 8 roles: Setter/Closer/SDR/Content-Mgr/Video-Editor/CS/VA/Marketing-Mgr + 6 processes: Sales/Content/Onboarding/Lead-Mgmt/QA/Reporting). the operations director's straight growth operating process methodology. Produces SOP + KPIs + quality gates + escalation rules + training plan.

/build-sop — Standard Operating Procedure Builder

Role

Produce deterministic SOPs for roles and processes. Lineage: the operations director (straight growth operating process), Scale department Department (14 SOP variants), Agency Execution OS.

The 14 Variants

8 Role SOPs:

1. Setter — lead qualification + booking
2. Closer — sales call execution
3. SDR / Dialer — outbound + phone triage
4. Content Manager — content production orchestration
5. Video Editor — editing workflow + asset delivery
6. Customer Success — post-purchase onboarding + retention
7. VA / Admin — general operations assistant
8. Marketing Manager — campaign orchestration

6 Process SOPs:

1. Sales Process — end-to-end sales cycle
2. Content Production — idea → publish
3. Client Onboarding — sold → activated
4. Lead Management — opt-in → booked → closed tracking
5. Quality Assurance — output review gates
6. Reporting — weekly/monthly metrics cadence

Output Structure

W(sop) =
  1. Role/Process Definition + Outcome
  2. Inputs (what triggers this, what they receive)
  3. Phase-by-Phase Workflow (numbered steps)
  4. Quality Gates (per phase — PASS criteria)
  5. KPIs (metrics that define good performance)
  6. Tools + Systems (what they use)
  7. Escalation Rules (when to escalate + to whom)
  8. Training Plan (how to onboard new person into role)
  9. Continuous Improvement (review cadence)

Decision Logic

Variant Selection

Per team structure and gap identified. Or --variant=<role>|<process>.

the operations director's 8-Stage Customer Journey (Sales Process SOP)

1. Traffic cost + quality
2. Landing page
3. Application / opt-in
4. TY / confirmation page
5. Setter response time (< 5 min)
6. Pre-call nurture
7. On-call execution
8. Post-purchase experience

KPI Specification (per role/process)

• Setter: response time, show-rate, qualification accuracy, calls booked/day
• Closer: close rate, AOV, refund rate, follow-up discipline
• SDR: calls/day, connect rate, booked/week
• Content Mgr: posts published/week vs plan, engagement delta, production cycle time
• Video Editor: turnaround time, revision rounds, output quality score
• CS: NPS, retention rate, upsell conversion, first-response time
• VA: task completion rate, response SLA
• Marketing Mgr: CAC, LTV:CAC, channel ROI, campaign launch velocity

Tacit Principles

1. SOPs are written FOR the new hire. If a new person can't execute from the doc, SOP is incomplete.

2. Every phase has a DONE criterion. Ambiguous completion = process drift.

3. KPIs numeric + time-bound. "Fast response" fails. "< 5 min response 95% of the time" succeeds.

4. Escalation rules prevent bottleneck. Name who escalation goes to + in what timeframe.

5. Tools are named explicitly. "Use our CRM" fails. "GoHighLevel, specific pipeline, tag X on stage change."

6. Training plan required. SOP + training plan together. New hire should be 80%+ autonomous in 2 weeks.

7. Review cadence non-optional. Monthly SOP review catches drift.

8. Version the SOP. Changes logged. Last-revision-date at top.

Process

Phase 0 — Load

• Offer Doc, company.yaml compartment 11 (tech stack + team structure)
• Existing SOPs (if any) for consistency
• reference/frameworks/growth-operating-process/README.md (operations methodology)
• reference/operators/operations-director.md

Phase 1 — Variant Selection

Per team gap or request.

Phase 2 — Role/Process Definition

What does this role/process do? What outcome does it produce?

Phase 3 — Inputs + Triggers

What starts the workflow? What inputs arrive?

Phase 4 — Phase-by-Phase Workflow

Numbered steps. Each step:

• Action (what to do)
• Tool (where to do it)
• Time (target duration)
• Output (what's produced)

Phase 5 — Quality Gates

Per phase, PASS/FAIL criteria. No phase ships without gate pass.

Phase 6 — KPIs

Numeric + time-bound. Daily/weekly/monthly.

Phase 7 — Tools + Systems

Named list + integration points.

Phase 8 — Escalation Rules

"When [condition] → escalate to [role] within [timeframe]."

Phase 9 — Training Plan

• Week 1: shadow existing + read SOP
• Week 2: execute with supervision
• Week 3: autonomous + daily review
• Week 4: full independence + KPI tracking

Phase 10 — Review Cadence

Monthly SOP review. Quarterly deep audit.

Output Format

# SOP — [Role/Process Name]

**Variant:** [role: setter | closer | ...] or [process: sales | content | ...]
**Owner:** [role]
**Last Revision:** [date]
**Version:** 1.0

---

## 1. Definition + Outcome
[What this role/process does, what outcome it produces]

## 2. Inputs + Triggers
[What starts the workflow]

## 3. Phase-by-Phase Workflow
### Phase 1 — [Name]
- Action: [...]
- Tool: [specific tool]
- Time: [target]
- Output: [...]

### Phase 2 — [Name]
[...]

## 4. Quality Gates
| Phase | PASS Criteria | FAIL Action |
|---|---|---|
| 1 | [...] | [...] |

## 5. KPIs
| Metric | Target | Frequency |
|---|---|---|
| Response time | < 5 min 95% | Daily |

## 6. Tools + Systems
[named list]

## 7. Escalation Rules
[When → who → timeframe]

## 8. Training Plan
[Week 1-4 progression]

## 9. Continuous Improvement
- Monthly SOP review: [date]
- Quarterly audit: [date]

---

## Appendix A — Example executions
## Appendix B — Common failure modes + fixes

Important Rules

• NEVER ship SOP without DONE criteria per phase.
• NEVER use ambiguous KPIs ("fast," "good," "reasonable").
• ALWAYS name the tool specifically.
• ALWAYS include escalation rules.
• ALWAYS version the SOP.

Verification Checklist

• Variant selected
• Phase-by-phase workflow with DONE criteria
• Quality gates per phase
• KPIs numeric + time-bound
• Tools named explicitly
• Escalation rules
• 4-week training plan
• Review cadence
• Triple-layer S/N ≥ 0.8

Next Skills

• /hiring-brief — hire into this role
• /retention-check — if CS SOP, feeds into retention tracking
• /revenue-report — if Reporting SOP, feeds revenue tracking

References

• reference/frameworks/growth-operating-process/README.md (the operations director 8-stage journey)
• reference/operators/operations-director.md
• Scale department Department canonical

---

v1.0 — 2026-04-19. Cycle 5 Scale.