القائمة
Zendesk customer service platform - lets an agent create, read, update, and search support tickets, manage user records, apply macros, and retrieve CSAT survey results.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
Confluence team wiki and documentation platform - lets an agent search, read, and create pages across internal knowledge bases, runbooks, technical documentation, and policy spaces.
GitHub source control and collaboration platform - lets an agent read pull requests, commits, repository metadata, and CI workflow results to support engineering review and documentation.
HubSpot CRM and Marketing Hub - lets an agent read and update deals, contacts, companies, marketing campaigns, and workflow enrollments across the inbound sales and marketing lifecycle.
Jira project and issue tracking - lets an agent create, query, update, and link issues, sprints, and epics across engineering, IT, and operations projects.
Okta workforce identity platform - lets an agent verify employee identity, look up user profiles and group memberships, check MFA enrollment status, and support access provisioning workflows.
Salesforce CRM and Sales Cloud - lets an agent read and write opportunities, accounts, contacts, cases, and activities across the enterprise revenue and support lifecycle.
| name | zendesk |
| description | Zendesk customer service platform - lets an agent create, read, update, and search support tickets, manage user records, apply macros, and retrieve CSAT survey results. |
| metadata | {"openclaw":{"requires":{"env":["ZENDESK_SUBDOMAIN","ZENDESK_EMAIL","ZENDESK_API_TOKEN"]}},"primaryEnv":"ZENDESK_API_TOKEN"} |
Zendesk is a widely used customer service and ticketing platform, serving as the primary helpdesk for customer-facing support teams in this segment. The customer support agent uses Zendesk to open and update tickets on behalf of customers, retrieve account and organization context tied to a requester, apply canned response macros, and monitor SLA compliance. It is also used to fetch CSAT scores and tag tickets for quality analysis.
This skill authenticates using variables from ~/.openclaw/.env (template: .env.example at the config root). Required variables:
ZENDESK_SUBDOMAIN - Zendesk subdomain (e.g. mycompany for mycompany.zendesk.com)ZENDESK_EMAIL - email of the agent/service account performing API callsZENDESK_API_TOKEN - API token from the Zendesk Admin CenterGET /api/v2/tickets/{ticket_id} - retrieve a ticket by IDPOST /api/v2/tickets - create a new ticketPUT /api/v2/tickets/{ticket_id} - update ticket fieldsGET /api/v2/search?query=... - full-text search across tickets, users, and orgsPOST /api/v2/tickets/{ticket_id}/macros/apply/{macro_id} - apply a macro to a ticketGET /api/v2/users/{user_id} - retrieve a user (requester) profile{email}/token:{api_token} using HTTP Basic.?include=users,organizations) reduce round-trips but count as additional data points toward rate limits.