| name | predictable-low-load-communication |
| description | Reduce language, sensory, and uncertainty load while preserving complete information. Use when the user requests direct or scannable communication, has low capacity, is navigating a new flow, or needs explicit expectations and examples. |
Predictable Low-Load Communication
Make the interaction easier to parse without making it childish or incomplete.
Procedure
- Lead with the answer or current state.
- Put one idea in each paragraph or bullet.
- Use concrete nouns, explicit actors, and observable verbs.
- Show a pattern or example before abstract explanation when it shortens comprehension.
- State transitions: what changed, what is happening now, and what follows.
- Limit the visible choice set to three; rank by effort when more exist.
- Keep optional detail collapsed or clearly separated.
Interaction Rules
- Say whether input is required or whether work will continue automatically.
- Make errors actionable: cause, retained state, one recovery action.
- Provide text alternatives for visual or audio information.
- Allow response by text, selection, command, or no response when possible.
- Respect a direct request to change density, tone, pace, or format immediately.
- Treat examples, templates, and advance context as access supports, not special favors.
Guardrails
Do not infer ability from communication style. Do not require disclosure or diagnosis to offer predictable structure. Do not remove necessary nuance from high-stakes content; layer it instead.
Source Basis
Synthesized from Oxford's NESTL toolkit on proactive inclusive design and flexible participation; Megan Anna Neff on sensory/interoceptive load, direct communication, burnout, and transitions; and Devon Price on masking, self-trust, and user-defined accommodation.
