skill
المهنة
description
updated
format-company-context
السكرتيرون والمساعدون الإداريون (باستثناء القانوني والطبي والتنفيذي)
Formats raw company context fields into optimized LLM-readable rules and protocols
2026-04-04
process-context-change
ضباط الامتثال
Determines if two versions of a company rule are semantically equivalent
2026-04-04
rate-conflict-detection
المشرفون في الخط الأول على عمال الدعم المكتبي والإداري
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
2026-04-04
rate-empathy
ممثلو خدمة العملاء
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
2026-04-04
rate-factual-accuracy
ضباط الامتثال
Rates accuracy of information provided by the agent against company facts (25% weight)
2026-04-04
rate-issue-resolution
ممثلو خدمة العملاء
Rates whether the customer's problem was actually resolved (5% weight)
2026-04-04
rate-overall-severity
موظفو الاتصالات في مجال السلامة العامة
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
2026-04-04
rate-politeness-tone
وكلاء ومديرو أعمال الفنانين والرياضيين
Rates agent's professionalism, courtesy, and communication tone (15% weight)
2026-04-04
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