| name | review-response |
| description | Write the right reply to a customer review — positive, negative, or mixed. Use when asked to respond to a review, reply to a bad/1-star review, handle online reviews, or write review-response templates. Produces tailored, on-brand responses that thank advocates, de-escalate and resolve complaints, and read well to the *future* shopper who's reading them — plus reusable templates. |
| homepage | https://mohitagw15856.github.io/pm-claude-skills/skill/review-response.html |
| metadata | {"openclaw":{"emoji":"🛒"}} |
Review Response Skill
Reviews are read by the next buyer, not just the reviewer — so a reply is public customer service and marketing
at once. A good response thanks genuinely, takes ownership without being defensive, moves the heat to a private
channel, and shows future shoppers you're a business that cares. This skill writes that reply for the review in
front of you, and gives you templates for next time.
Working from a brief
Given a review (or just "reply to a 1-star about late delivery"), write the full response anyway — infer a
reasonable, on-brand reply and a fair resolution, marking specifics (confirm/insert) (order details, the
exact remedy). Never invent facts about what happened; never argue with the customer in public.
Required Inputs
Ask for these only if they aren't already provided (else infer and label):
- The review — the text, the rating, and where it's posted (Google, Amazon, Trustpilot, app store…).
- What happened — your side/context if known, and whether it's resolved.
- Brand voice — warm/formal/playful, and the name you sign off with.
- What you can offer — any remedy you're willing to make (refund, replacement, discount, fix).
Output Format
Review Response
- Read — a one-line read of the review: sentiment, the real issue, and whether it's fixable.
- The reply — a ready-to-post response that:
- Opens by addressing them by name and thanking them for the feedback.
- For positive: echoes the specific thing they loved, adds a little brand warmth, and invites them back (no hard sell).
- For negative/mixed: acknowledges the specific problem, takes ownership (no excuses/blame), apologises sincerely, states what you'll do, and moves to a private channel for resolution.
- Closes human and signed.
- Short version — a tighter variant for platforms with length limits.
- Templates — reusable patterns for the common cases (5★ thanks, shipping issue, product fault, sizing/fit, wrong expectations) with
[brackets] to fill.
Keep negative replies calm and brief — the audience is the next shopper.
Quality Checks
Anti-Patterns
Based On
Online reputation & customer-service practice — specific, ownership-led public responses, private-channel resolution, and audience-aware (next-shopper) tone.
