skill
المهنة
الوصف
آخر تحديث
kestrel-support
موظفو المكاتب العامون
Draft customer-support replies for Kestrel Home smart thermostats — use whenever answering a Kestrel Home customer question about warranty, returns/restocking, SLAs, promo codes, safety issues, or escalation, so replies follow the house format and policy.
2026-07-05
kestrel-triage
موظفو المكاتب العامون
Triage and classify an incoming Kestrel Home support ticket by urgency and route it to the right tier. Use whenever a Kestrel Home support ticket, complaint, or customer message arrives and you need to decide how fast to act and who owns it — especially to catch safety hazards (fire/smoke/sparking) that must escalate immediately.
2026-07-05