Request Type	Primary Persona	Secondary Persona	Keywords
Bug report	coder	qa	bug, broken, crash, error, fail, wrong
Feature request	planner	architect	add, new, feature, implement, support
Security issue	security	coder	vulnerability, CVE, leak, auth, injection, XSS
Documentation	writer	editor	docs, readme, guide, explain, how-to
Performance	coder	analyst	slow, timeout, memory, CPU, optimize, latency
Data analysis	analyst	researcher	data, metrics, report, statistics, trends
Architecture	architect	planner	design, system, scale, migrate, refactor (large)
Code review	reviewer	coder	review, PR, changeset, approve
Infrastructure	devops	coder	docker, CI, deploy, build, pipeline, container
Research	researcher	analyst	research, compare, evaluate, investigate
Test/QA	qa	coder	test, quality, regression, coverage, validate
Edit/review doc	editor	writer	review, proofread, edit, clarity

Urgency Levels

Level	Criteria	Response Time	Examples
Urgent	System down, data loss risk, security breach	Immediate — interrupt current work	Production crash, credential leak, data corruption
Normal	Bug affecting users, blocking task	Next available slot	Feature broken, test failures, blocked dependency
Low	Nice-to-have, non-blocking improvement	When current work completes	Refactoring suggestion, docs improvement, minor style

Procedure

1. Read the Incoming Request

# Read from mail (Maildir format)
mail -f ~/Maildir -H 2>/dev/null | tail -20

# Or read from task board (unassigned tasks)
bash /home/shared/scripts/task.sh list --status pending 2>/dev/null | jq '
  .[] | select(.owner == null or .owner == "" or .owner == "unassigned") |
  {id: .id, subject: .subject, description: .description}
' 2>/dev/null

# Or read from a specific file
cat /home/shared/inbox/*.txt 2>/dev/null

2. Classify the Request

Determine type and urgency:

REQUEST_TEXT="$1"  # The request text

# Auto-classify by keyword matching
classify_type() {
  local text=$(echo "$1" | tr '[:upper:]' '[:lower:]')

  if echo "$text" | grep -qE 'bug|broken|crash|error|fail|wrong|not working'; then
    echo "bug"
  elif echo "$text" | grep -qE 'vulnerab|cve|leak|auth.*bypass|inject|xss|security'; then
    echo "security"
  elif echo "$text" | grep -qE 'slow|timeout|memory|cpu|optimi|latency|performance'; then
    echo "performance"
  elif echo "$text" | grep -qE 'add|new|feature|implement|support|request'; then
    echo "feature"
  elif echo "$text" | grep -qE 'doc|readme|guide|explain|how.to|write.*up'; then
    echo "documentation"
  elif echo "$text" | grep -qE 'data|metric|report|statistic|trend|analy'; then
    echo "data"
  elif echo "$text" | grep -qE 'docker|ci|deploy|build|pipeline|container|infra'; then
    echo "infrastructure"
  elif echo "$text" | grep -qE 'review|pr|changeset|approve|code.*review'; then
    echo "code-review"
  elif echo "$text" | grep -qE 'test|quality|regression|coverage|validate|qa'; then
    echo "test"
  elif echo "$text" | grep -qE 'design|system|scale|migrat|architect'; then
    echo "architecture"
  elif echo "$text" | grep -qE 'research|compare|evaluat|investigat'; then
    echo "research"
  else
    echo "general"
  fi
}

classify_urgency() {
  local text=$(echo "$1" | tr '[:upper:]' '[:lower:]')

  if echo "$text" | grep -qE 'urgent|down|breach|data.loss|critical|emergency|asap|production'; then
    echo "urgent"
  elif echo "$text" | grep -qE 'bug|block|fail|broken|not working'; then
    echo "normal"
  else
    echo "low"
  fi
}

TYPE=$(classify_type "$REQUEST_TEXT")
URGENCY=$(classify_urgency "$REQUEST_TEXT")

echo "Type: $TYPE"
echo "Urgency: $URGENCY"

3. Find the Best Agent

# Map type to persona
case "$TYPE" in
  bug)             PRIMARY="coder"; SECONDARY="qa" ;;
  security)        PRIMARY="security"; SECONDARY="coder" ;;
  performance)     PRIMARY="coder"; SECONDARY="analyst" ;;
  feature)         PRIMARY="planner"; SECONDARY="architect" ;;
  documentation)   PRIMARY="writer"; SECONDARY="editor" ;;
  data)            PRIMARY="analyst"; SECONDARY="researcher" ;;
  infrastructure)  PRIMARY="devops"; SECONDARY="coder" ;;
  code-review)     PRIMARY="reviewer"; SECONDARY="coder" ;;
  test)            PRIMARY="qa"; SECONDARY="coder" ;;
  architecture)    PRIMARY="architect"; SECONDARY="planner" ;;
  research)        PRIMARY="researcher"; SECONDARY="analyst" ;;
  *)               PRIMARY="coder"; SECONDARY="planner" ;;
esac

echo "Primary: $PRIMARY"
echo "Secondary: $SECONDARY"

# Check if primary agent is available
PRIMARY_AGENT=""
SECONDARY_AGENT=""

getent group agents 2>/dev/null | cut -d: -f4 | tr ',' '\n' | while read agent; do
  ROLE=$(getent passwd "$agent" 2>/dev/null | cut -d: -f5)
  case "$ROLE" in
    *$PRIMARY*) [ -z "$PRIMARY_AGENT" ] && PRIMARY_AGENT="$agent" ;;
    *$SECONDARY*) [ -z "$SECONDARY_AGENT" ] && SECONDARY_AGENT="$agent" ;;
  esac
done

# Choose agent: prefer primary, fall back to secondary
TARGET_AGENT="${PRIMARY_AGENT:-$SECONDARY_AGENT}"
echo "Routing to: $TARGET_AGENT"

4. Forward with Triage Notes

TASK_ID="$2"  # If a task already exists
TARGET_AGENT="${TARGET_AGENT:-coder}"

# Create task if not exists
if [ -z "$TASK_ID" ]; then
  TASK_ID=$(bash /home/shared/scripts/task.sh add \
    --subject "$(echo "$REQUEST_TEXT" | head -1 | cut -c1-80)" \
    --description "$REQUEST_TEXT" \
    --owner "$TARGET_AGENT" 2>/dev/null | jq -r '.id' 2>/dev/null)
else
  bash /home/shared/scripts/task.sh update "$TASK_ID" --owner "$TARGET_AGENT" 2>/dev/null
fi

# Send with triage context
mail -s "[${URGENCY^^}] Triaged: $(echo "$REQUEST_TEXT" | head -1 | cut -c1-60)" "$TARGET_AGENT" <<EOF
## Triage Notes
- **Type:** $TYPE
- **Urgency:** $URGENCY
- **Task ID:** $TASK_ID
- **Triaged by:** $(whoami)
- **Triaged at:** $(date -Iseconds)

## Original Request
$REQUEST_TEXT

## Suggested Approach
$(case "$TYPE" in
  bug)        echo "1. Reproduce the issue\n2. Identify root cause\n3. Fix and add test\n4. Verify fix" ;;
  security)   echo "1. Assess severity and impact\n2. Determine if actively exploitable\n3. Implement fix\n4. Verify remediation" ;;
  feature)    echo "1. Clarify requirements\n2. Design approach\n3. Decompose into subtasks\n4. Delegate implementation" ;;
  documentation) echo "1. Identify audience\n2. Read source material\n3. Draft document\n4. Verify code examples work" ;;
  *)          echo "Review the request and proceed according to your role's standard procedures." ;;
esac)

Please update the task when you begin and when you complete:
  bash /home/shared/scripts/task.sh update $TASK_ID --status in_progress
  bash /home/shared/scripts/task.sh update $TASK_ID --status completed --result "..."
EOF

echo "Routed task $TASK_ID to $TARGET_AGENT"

5. Log the Triage Decision

mkdir -p ~/triage

cat >> ~/triage/log.jsonl <<EOF
{"timestamp":"$(date -Iseconds)","task_id":"$TASK_ID","request_summary":"$(echo "$REQUEST_TEXT" | head -1 | tr '"' "'")","type":"$TYPE","urgency":"$URGENCY","routed_to":"$TARGET_AGENT","triaged_by":"$(whoami)"}
EOF

echo "Triage logged to ~/triage/log.jsonl"

6. Handle Urgent Requests

For urgent items, take additional steps:

if [ "$URGENCY" = "urgent" ]; then
  echo "=== URGENT HANDLING ==="

  # Check if the agent is active
  HEARTBEAT=$(cat /home/$TARGET_AGENT/.heartbeat 2>/dev/null)
  echo "Agent heartbeat: $HEARTBEAT"

  # If agent seems inactive, notify manager or try secondary
  if [ -z "$HEARTBEAT" ]; then
    echo "WARNING: Primary agent may be inactive. Notifying manager."
    mail -s "[URGENT] Agent $TARGET_AGENT unresponsive — task $TASK_ID needs attention" manager <<EOF
Urgent task $TASK_ID was routed to $TARGET_AGENT but they appear inactive.
Type: $TYPE
Request: $(echo "$REQUEST_TEXT" | head -3)

Please reassign or escalate.
EOF
  fi
fi

Quality Checklist

Request has been read and understood
Type classified correctly (matches keywords and context)
Urgency assessed (urgent/normal/low)
Best agent identified based on type-to-persona mapping
Task created on the task board with owner assigned
Delegation mail sent with: triage notes, original request, suggested approach
Triage decision logged in ~/triage/log.jsonl
Urgent requests have additional follow-up (heartbeat check, escalation)