القائمة
Designs structured client feedback systems with mid-project check-ins and post-project reviews for service businesses.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
استنادا إلى تصنيف SOC المهني
A demo skill for tests.
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| name | client-feedback-system |
| description | Designs structured client feedback systems with mid-project check-ins and post-project reviews for service businesses. |
| allowed-tools | Read Write Glob |
| metadata | {"author":"Salah-XD","version":"1.0"} |
Use this skill when you need to:
DO NOT use this skill for product review collection (use customer-review-strategy), employee feedback, or complaint management. This is for service provider client feedback loops.
FEEDBACK COLLECTED AT THE RIGHT TIME PREVENTS PROBLEMS, GENERATES TESTIMONIALS, AND REVEALS EXACTLY HOW TO IMPROVE — BUT ONLY IF YOU ACT ON IT.
| Input | What to Ask | Default |
|---|---|---|
| Service type | "What service do you deliver?" | No default — must be provided |
| Typical project length | "How long is a standard engagement?" | 4-8 weeks |
| Client volume | "How many clients do you work with per quarter?" | 5-10 |
| Current feedback process | "Do you currently collect feedback? How?" | No formal process |
| Primary goal | "Is your main goal testimonials, service improvement, or retention?" | Service improvement + testimonials |
GATE: Confirm service type and engagement flow before designing touchpoints.
## Feedback Touchpoints
### Touchpoint 1: Kickoff Confirmation (Day 1-3)
Purpose: Confirm expectations alignment
Format: Quick email or 2-question form
When: After kickoff meeting or onboarding
### Touchpoint 2: Mid-Project Check-In (Midpoint)
Purpose: Catch issues before they become problems
Format: 5-minute form or brief call
When: At the project halfway mark
### Touchpoint 3: Post-Project Review (Completion + 7 days)
Purpose: Assess satisfaction, collect testimonials, identify improvements
Format: Structured survey (10-15 questions)
When: 5-7 days after final delivery
Subject: Quick check-in — are we aligned?
Hi [Name],
Now that we've kicked off [project], I want to make sure we're on the same page.
Two quick questions:
1. After our kickoff conversation, do you feel confident we understand
your goals and expectations? (Yes / Mostly / Not quite)
2. Is there anything else you want to make sure we know before we
dive into the work?
Thanks,
[Your name]
## Mid-Project Check-In — [Project Name]
1. How satisfied are you with communication so far? (1-5)
2. Do you feel the project is on track to meet your expectations? (Yes / Somewhat / No)
3. Is there anything you'd like us to do differently for the remainder of the project?
4. Any concerns or questions that haven't been addressed?
5. On a scale of 1-10, how likely are you to recommend us at this point?
## Post-Project Review — [Project Name]
### Overall Experience
1. Overall satisfaction with the project outcome (1-5)
2. How well did we understand your goals? (1-5)
3. How would you rate our communication? (1-5)
4. How would you rate the quality of deliverables? (1-5)
5. Was the project completed on time? (Yes / No — explain)
### Specific Feedback
6. What did we do particularly well?
7. What could we improve for future projects?
8. Did the outcome meet, exceed, or fall short of your expectations?
### Testimonial & Referral
9. Would you be willing to provide a testimonial? (Yes / No)
10. May we use your feedback in our marketing materials? (Yes / Anonymously / No)
11. Is there anyone you know who could benefit from our services?
### Future Work
12. Would you consider working with us again? (Yes / Maybe / No)
13. Are there other areas where we could help your business?
After each project, categorize feedback:
| Category | Action | Timeline |
|---|---|---|
| Process improvement | Update SOPs and templates | Within 2 weeks |
| Communication adjustment | Change cadence or format | Next project |
| Deliverable quality | Revise standards or add review steps | Immediately |
| Positive feedback | Convert to testimonial, share with team | Within 1 week |
| Service gap | Evaluate whether to add this to your offering | Quarterly review |
When a client gives positive feedback, follow up:
Subject: Thanks for the kind words — quick favor?
Hi [Name],
I really appreciated your feedback about [specific positive comment].
Would you mind if I used a version of that as a testimonial on my website?
Here's a polished version based on what you shared:
"[Drafted testimonial — 1-2 sentences based on their feedback]"
Feel free to edit it however you like, or I can use your original words.
Thanks again,
[Your name]
| Tool | Best For | Cost |
|---|---|---|
| Google Forms | Simple surveys, free | Free |
| Typeform | Better UX, conditional logic | From $25/month |
| Email templates | Personal touch, small volume | Free |
| CRM with survey feature | Automated triggers | Varies |
Every quarter, review all collected feedback: