القائمة
Draft professional customer communications with empathy-first approach and clear next steps
يُحدَّد Prompt الذي يراجع المصدر أولًا بشكل افتراضي. يمكنك التبديل إلى أمر مباشر أو تنزيل نسخة محلية.
اقرأ SKILL.md وأي ملفات مرافقة يعرضها SkillsMP قبل أن تقرر التثبيت.
التثبيت باستخدام Codex أو Claude انسخ هذا Prompt والصقه في Codex أو Claude أو مساعد آخر ليراجع صفحة Skill ويثبّتها لك.
يتجاوز الأمر المباشر Prompt المخصّص للمراجعة. افحص المصدر قبل تشغيله.
npx skills add https://github.com/vamseeachanta/workspace-hub --skill response-draftingيبقى الأمر في سطر واحد. مرّر أفقيًا لمراجعته كاملًا قبل النسخ.
تفضّل نسخة محلية؟ نزّل الملفات المتاحة حاليًا لدى SkillsMP.
Write outbound email and external messages in Vamsee Achanta's voice — a subtle offer to help, never bold or rash claims. Load before drafting ANY email, LinkedIn/Collide reply, proposal note, or outreach sent under his name.
Save/publish analysis or computation results from ANY ecosystem repo to Hugging Face as a queryable, viewer-renderable dataset. Use when the user wants to "save results to hugging face", "publish dataset to HF", "hugging face data saving", "save analysis results", "hf dataset", "make results queryable", or "render via datasets-server API". Reshapes nested results into flat parquet tables, writes a dataset card with a viewer `configs:` block and provenance, applies license/public-vs-private routing, enforces a domain data-quality gate (faithful-to-source != correct), publishes to `aceengineer/<repo>-<projection>`, and verifies via the datasets-server API.
Clone, create, fork, configure, and manage GitHub repositories. Manage remotes, secrets, releases, and workflows. Works with gh CLI or falls back to git + GitHub REST API via curl.
استنادا إلى تصنيف SOC المهني
عرض SKILL.md
| name | response-drafting |
| description | Draft professional customer communications with empathy-first approach and clear next steps |
| type | reference |
| version | 1.0.0 |
| category | business |
| last_updated | "2026-02-03T00:00:00.000Z" |
| source | https://github.com/anthropics/knowledge-work-plugins |
| related_skills | ["ticket-triage","customer-research","escalation","knowledge-management"] |
| capabilities | [] |
| requires | [] |
| see_also | [] |
| tags | [] |
This guide teaches professional customer communication across various situations. The framework emphasizes leading with empathy, being direct and honest, and always closing with clear next steps.
The recommended structure includes: acknowledgment of the situation, the core message with specifics, actionable next steps, and a warm closing. Length should match the channel -- chat needs just 1-4 sentences, while escalations can be longer if well-organized.
The guidance stresses leading with empathy by acknowledging the customer's situation before jumping to solutions, and being specific by using concrete details, timelines, and names rather than vague language.
Tone should shift based on context -- celebratory for wins, urgent for outages, accountable for delays, and candid for bad news. The relationship stage matters too: new customers need more formality and context, while established ones warrant warmth and efficiency.
Use active voice and personal ownership ("we'll investigate"), avoid jargon, and never deflect blame. Include specific people and dates rather than vague language. The skill provides templates for common scenarios: bug reports, billing issues, rejected features, and outages.
Know when to escalate to managers (cancellation threats, policy exceptions) versus engineering teams (critical bugs, feature gaps). The document includes a structured escalation format for clarity and urgency tracking.