| name | build-zoom-contact-center-app |
| description | Use when using Contact Center. |
Build Zoom Contact Center App
Use this skill when the integration targets Zoom Contact Center rather than general meetings, chat, or phone. Route to the platform-specific skill once the client surface is clear.
Workflow
- Identify the channel and client: web, Android, iOS, campaign embed, video engagement, chat engagement, Virtual Agent handoff, or scheduled callback.
- Confirm the lifecycle: initialization, engagement start, context retrieval, state changes, transfer or handoff, and cleanup.
- Choose the platform reference before coding; Contact Center SDKs differ by event names, lifecycle hooks, and wrapper requirements.
- Treat engagement context as shared state and validate how it flows into CRM, ticketing, analytics, or AI workflows.
- Debug version drift by checking SDK version, documented event names, app settings, campaign configuration, and browser or mobile lifecycle behavior.
References
