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Look up contacts by name to resolve phone numbers before making calls. Use when the user says "call John" instead of providing a phone number.
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Based on SOC occupation classification
Real phone assistant runtime with Twilio/OpenAI Realtime calling, inbound screening, confirmed outbound calls, local call logs/transcripts, optional local CRM/contact memory, calendar booking, contacts lookup, MCP tools, and a loopback-only dashboard.
Local contact memory and interaction log for operator-reviewed phone follow-up
Screen incoming phone calls with an AI receptionist. Amber answers calls, identifies the caller, determines the purpose, takes a message, and delivers a structured summary. Use when the user wants to set up call screening, check screened call results, or customize screening behavior.
Contact memory and interaction log. Remembers callers across calls, stores personal context, and logs every conversation. Use when looking up a contact, adding notes about someone, or reviewing interaction history.
Query and manage the operator's calendar — check availability and create new entries
Give Hermes Agent real phone capabilities through Amber's Twilio/OpenAI voice bridge and MCP tools.
| name | contacts |
| description | Look up contacts by name to resolve phone numbers before making calls. Use when the user says "call John" instead of providing a phone number. |
Resolve contact names to phone numbers for outbound calls.
crm(action: "lookup", identifier: "name")