Inspects Chili Piper Chat AI conversation logs for a workspace — routing-outcome breakdowns (Routed/NotRouted/Abandoned), full bot/guest transcripts, and abandonment analysis. Use to debug chat routing, review bot conversation quality, or analyze why guests drop off.
Analyzes Chili Piper meeting no-show patterns by trigger type, routing path, rep, or workspace using meeting-list-put and concierge-logs to surface actionable optimization opportunities
Org-wide meeting volume and health snapshot — total booked, completed, no-show, and cancelled by workspace — for weekly or monthly executive reviews of booking capacity and pipeline coverage
Safely removes a departing Chili Piper rep — surfaces open meetings that need reassignment, removes them from workspaces and teams, and produces an audit trail — making rep offboarding repeatable and zero-leak
Guides an admin through building a complete Concierge web-form router from scratch — teams, meeting types, rules, distributions, and the live router — via a discovery interview and confirmation checkpoint. Data fields and form mapping stay UI-only (no API).
Creates, reads, updates, and deletes Chili Piper Concierge routers — the web-form routing configs that decide which rep a form submission books with. Always-live writes with dry-run diffs and representability checks; the write complement to concierge-debugger/routing-audit.
Creates, updates, activates/deactivates, and deletes Chili Piper Distro (lead-routing) routers — full lifecycle with dry-run diffs, async status polling, representability checks, and delete safety gates. Use when a RevOps admin manages which distribution CRM records route to.
Creates, reads, updates, and deletes Chili Piper Handoff routers — the rep-to-rep handoff routing configurations that decide who receives a handoff and which meeting type gets booked. Always-live writes with dry-run diffs, representability checks, and delete confirmation.