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disaster-recovery-domain

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UpdatedApril 9, 2026 at 22:10

Domain knowledge for Australian disaster recovery and restoration services. Use when working on content, service descriptions, or any feature related to the DR/NRPG business model.

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CleanExpo

CleanExpo/DR-NRPG

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Related occupationsSOC

Based on SOC occupation classification

First-Line Supervisors of Firefighting and Prevention WorkersProtective Service Occupations·SOC 33-1021

SKILL.md

readonly

name	disaster-recovery-domain
description	Domain knowledge for Australian disaster recovery and restoration services. Use when working on content, service descriptions, or any feature related to the DR/NRPG business model.
user-invocable	true
allowed-tools	WebSearch WebFetch Read Grep
context	fork

Disaster Recovery Domain Knowledge

Service Types (Australian Market)

Water Damage

Category 1: Clean water (supply lines)
Category 2: Grey water (washing machines, dishwashers)
Category 3: Black water (sewage, flooding)
Standard: IICRC S500. Certification: WRT (Cat 1-2), AMRT (Cat 3)

Fire & Smoke Damage

Primary fire damage, secondary smoke damage, structural assessment
Certification: FSRT (Fire & Smoke Restoration Technician)

Mould Remediation

Visible mould, hidden mould (cavities, HVAC), air quality testing
Standard: IICRC S520. Certification: AMRT
Containment procedures required for areas >10 sq ft

Biohazard Cleanup

Crime scene, deceased estate, infectious disease, hoarding
Standards: IICRC S540, S800. Specialised training required.

Business Model (Legally Critical)

NRPG/DR are restoration services, NOT claim advocates
Platform facilitates matching — does NOT employ contractors
Each contractor independently licensed, insured, IICRC-certified
Never imply NRPG controls claim outcomes or influences insurer decisions
This distinction is critical under Australian Consumer Law

Contractor Model

AU/NZ network with proprietary vetting and onboarding
Each contractor holds own insurance, licences, IICRC cert
Competitive moat: independent verification, not employment

Insurance Integration

Major insurers: NRMA, Suncorp, Allianz, QBE, IAG, CGU
Claim lodgment procedures and documentation requirements
AFCA for dispute resolution

Emergency Response Levels

URGENT: <2 hours (active water, biohazard)
HIGH: <4 hours (fire, mould)
STANDARD: <24 hours (assessment)
SCHEDULED: Pre-booked inspections

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name	disaster-recovery-domain
description	Domain knowledge for Australian disaster recovery and restoration services. Use when working on content, service descriptions, or any feature related to the DR/NRPG business model.
user-invocable	true
allowed-tools	WebSearch WebFetch Read Grep
context	fork

Disaster Recovery Domain Knowledge

Service Types (Australian Market)

Water Damage

Category 1: Clean water (supply lines)
Category 2: Grey water (washing machines, dishwashers)
Category 3: Black water (sewage, flooding)
Standard: IICRC S500. Certification: WRT (Cat 1-2), AMRT (Cat 3)

Fire & Smoke Damage

Primary fire damage, secondary smoke damage, structural assessment
Certification: FSRT (Fire & Smoke Restoration Technician)

Mould Remediation

Visible mould, hidden mould (cavities, HVAC), air quality testing
Standard: IICRC S520. Certification: AMRT
Containment procedures required for areas >10 sq ft

Biohazard Cleanup

Crime scene, deceased estate, infectious disease, hoarding
Standards: IICRC S540, S800. Specialised training required.

Business Model (Legally Critical)

NRPG/DR are restoration services, NOT claim advocates
Platform facilitates matching — does NOT employ contractors
Each contractor independently licensed, insured, IICRC-certified
Never imply NRPG controls claim outcomes or influences insurer decisions
This distinction is critical under Australian Consumer Law

Contractor Model

AU/NZ network with proprietary vetting and onboarding
Each contractor holds own insurance, licences, IICRC cert
Competitive moat: independent verification, not employment

Insurance Integration

Major insurers: NRMA, Suncorp, Allianz, QBE, IAG, CGU
Claim lodgment procedures and documentation requirements
AFCA for dispute resolution

Emergency Response Levels

URGENT: <2 hours (active water, biohazard)
HIGH: <4 hours (fire, mould)
STANDARD: <24 hours (assessment)
SCHEDULED: Pre-booked inspections