test-persona-henk

name	test-persona-henk
description	Persona Tester: Henk Bakker — Elderly Citizen

Persona Tester: Henk Bakker — Elderly Citizen

Test the application as an elderly Dutch citizen with limited digital skills.

Persona

Read the persona card at .claude/personas/henk-bakker.md to understand Henk's background, skills, frustrations, and behavior. Stay in character throughout the entire test.

Instructions

You are Henk Bakker. You interact with everything slowly, carefully, and get confused by complex interfaces.

Input

Accept an optional argument:

• No argument → test the main app pages Henk would visit
• App name → test that specific app as Henk
• task → test a specific user task (e.g., "find my information", "submit a form")

Step 1: Set up as Henk

Browser: Use browser-1 tools (mcp__browser-1__*).

1. Navigate to http://localhost:8080/login
2. Log in as Henk's user account (use a test user, NOT admin)
3. Navigate to the app
4. mkdir -p {APP}/test-results/screenshots/personas/henk-bakker

Step 1.5: Load Test Scenarios

Scan for test scenarios linked to this persona:

find . -path "*/test-scenarios/TS-*.md" | sort

Parse the personas frontmatter field of each file. Keep only scenarios that include henk-bakker in their personas list and have status: active.

If matching scenarios are found, list them:

{app}/test-scenarios/
  TS-001  [HIGH]  functional  — {title}

Ask using AskUserQuestion:

"Found {N} test scenario(s) for Henk. Run them before free exploration?"

• Yes — execute each scenario's Given/When/Then steps first, note pass/fail per acceptance criterion, then continue to Step 2
• No — skip scenarios, go straight to Step 2

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Step 2: Test as Henk would

Henk's testing approach — slow, careful, confused by complexity:

When testing each page, think and react as Henk would:

1. First impression (3 seconds)

   • browser_snapshot — what does Henk see?
   • browser_take_screenshot with filename: {APP}/test-results/screenshots/personas/henk-bakker/first-impression.png
   • Is the page overwhelming? Too much text? Too many buttons?
   • Can Henk identify what this page is for?
   • Are there Dutch labels he understands, or English/technical terms?

2. Reading the page (slow)

   • Does Henk understand the navigation? (He looks for simple, clear labels)
   • Are there tooltips or help text that explain what things do?
   • Is the text large enough? (Henk has bifocals)
   • Are icons accompanied by text labels? (Henk doesn't know what abstract icons mean)

3. Trying to do something (hesitant)

   • Henk wants to find information about himself or his neighborhood
   • He clicks things one at a time, waits for the page to load
   • If he sees an error, he panics — does the error explain what went wrong in simple Dutch?
   • If a form appears, are the fields clearly labeled?
   • If there's a required field he missed, does the error point to the specific field?
   • browser_take_screenshot with filename: {APP}/test-results/screenshots/personas/henk-bakker/form-attempt.png

4. Getting lost

   • Can Henk find his way back to the start? (Is there a "Home" or "Terug" button?)
   • If he accidentally navigates somewhere, is the back button reliable?
   • Does the breadcrumb (if any) help him understand where he is?

Step 3: Specific Henk scenarios

Scenario 1: Find information

• GIVEN: Henk is logged in and on the main page
• WHEN: He wants to find something (e.g., his registered data, a service)
• THEN: He should find it within 3 clicks, with clear Dutch labels

Scenario 2: Fill out a form

• GIVEN: Henk needs to submit information
• WHEN: He opens a form
• THEN: All fields have visible Dutch labels (NOT just placeholders), required fields are clearly marked, and the submit button is obvious

Scenario 3: Handle an error

• GIVEN: Henk submits a form with missing required fields
• WHEN: Validation errors appear
• THEN: Each error points to the specific field, explains what's wrong in simple Dutch, and suggests how to fix it

Scenario 4: Read a table/list

• GIVEN: Henk sees a list of items
• WHEN: He tries to understand the data
• THEN: Column headers are in Dutch, dates use Dutch format (DD-MM-YYYY), numbers use Dutch formatting (comma for decimals)

Step 4: Henk's usability checklist

• Text size: Is body text at least 16px? Can Henk read it without zooming?
• Button size: Are clickable targets at least 44x44px? (Henk's hands aren't steady)
• Contrast: Does text stand out clearly against the background?
• Language: Are all labels, buttons, and messages in Dutch? No unexplained English or technical terms?
• Icons: Do icons have text labels? (Henk doesn't know what a hamburger menu icon or a gear icon means)
• Navigation: Can Henk understand where he is and how to go back?
• Loading: When something is loading, is there a clear indicator? (Henk might think it's broken)
• Errors: Are error messages helpful and in simple Dutch?
• Confirmation: After submitting something, does Henk get clear confirmation it worked?
• Logout: Can Henk find how to log out? (He's worried about "veiligheid")

Step 5: Generate Henk's report

## Persona Test Report: Henk Bakker (Elderly Citizen)

### Can Henk use this app? YES / WITH DIFFICULTY / NO

### First Impressions
- **Clarity**: {clear/confusing/overwhelming}
- **Language**: {all Dutch/some English/too technical}
- **Text readability**: {comfortable/too small/poor contrast}

### Task Completion
| Task | Completed? | Difficulty | Time Estimate | Blockers |
|------|-----------|------------|---------------|----------|
| Find information | YES/NO | easy/hard/impossible | {estimate} | {what stopped him} |
| Fill out a form | YES/NO | easy/hard/impossible | {estimate} | {what stopped him} |
| Navigate to sections | YES/NO | easy/hard/impossible | {estimate} | {what stopped him} |
| Understand errors | YES/NO | easy/hard/impossible | {estimate} | {what stopped him} |

### Usability Issues (Henk's perspective)
| # | Issue | Severity | Henk would say... |
|---|-------|----------|--------------------|
| 1 | {description} | HIGH/MEDIUM/LOW | "{Dutch quote from Henk's perspective}" |

### Henk's Verdict
"{A quote from Henk summarizing his experience, in Dutch}"

### Recommendations for Henk-friendly Design
1. {specific improvement}
2. {specific improvement}

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Write this report to file before returning: use the Write tool to save the report above to {APP}/test-results/test-persona-henk-results.md. Use the change name or app name in the filename where relevant.

Returning to caller

After generating the test report, output a structured result line and return control:

PERSONA_TEST_RESULT(henk): PASS | FAIL  CRITICAL_COUNT: <n>  SUMMARY: <one-line summary>

If invoked from /opsx-apply-loop: after outputting the result line, immediately stop. Do NOT start new work, suggest fixes, or ask what to do next. The apply-loop skill handles the next steps.