agentic-banking-ecosystem

Operations runbook for the agentic-banking-ecosystem repo. USE THIS SKILL when the user asks to deploy, build, provision, generate data, index, ingest, register, or clean up any part of the project — including infrastructure (azd), container images, Container Apps, the customer/product MCP servers, AI Search indexes, Foundry toolboxes, and the banking agents. Covers the full lifecycle: provision → generate data → build → deploy MCP → register toolboxes → index → ingest → deploy agents → clean up.

Use when an agent asks what data is required for a customer, account or transaction to be compliant — an onboarding checklist, an eligibility gap analysis, or "what do we still need to collect". Maps each compliance rule onto the concrete banking data model and returns an extensive, field-level requirements breakdown.

Use before asking Bank North's Compliance agent (the ask_compliance tool) any regulatory, KYC/AML, sanctions, fraud or product-eligibility question. Gathers the signed-in customer's real data first, then composes a precise, self-contained compliance question so the answer is specific to this customer and product rather than generic.

Use when the customer wants to order a product (e.g. open a savings account or apply for a credit card) or change their contact details. Enforces the human-in-the-loop confirmation and compliance guardrails.

Use when the agent should proactively spot an optimisation for the signed-in customer (e.g. a large uninvested balance on the current account) and offer help. Always asks permission first, then gives two concrete, personalised recommendations, and only acts human-in-the-loop.

Use when an employee asks which product to recommend to a customer, or to compare products for a specific customer need. Produces a grounded, segment-aware recommendation.

Use when the customer asks about their balance, transactions, or personal details. Produces a grounded, confidential answer from the customer data MCP tools.

Use when a request goes beyond compliance guidance — personalised financial or investment advice, an ambiguous or high-risk scenario, or a case the knowledge base does not cover. Routes the case to the correct human per the escalation matrix.

Use when a customer-facing or employee-facing agent asks a regulatory, KYC, AML, sanctions, eligibility or account-opening question. Produces a grounded, cited compliance determination.

Use when the customer asks what products they hold, to explain a product's conditions, to discover a new product, or where/when their nearest branch is open.

Use when an employee needs the best internal contact or branch for a product, or wants to schedule a customer follow-up. Routes to the right branch specialist and uses WorkIQ for scheduling.