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Odoo Live Chat operations — manage chat channels, conversations, and visitor communications.
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Based on SOC occupation classification
Odoo ERP integration for all 37 business modules. Entry point for Odoo operations — CRM, Sales, Inventory, Manufacturing, Purchase, Accounting, HR, Expenses, Contacts, Calendar, Discuss, Project, Timesheets, Time Off, Attendances, Recruitment, Fleet, Email Marketing, Events, Website, Link Tracker, Dashboards, POS, Delivery, Loyalty, Payments, SMS, Live Chat, Maintenance, Survey, Forum, eLearning, Planning, Restaurant, Certificate, and Data Recycle.
Cross-skill workflow: Odoo ERP health audit, infographic summary, PPTX report, and email delivery via Gmail.
Odoo Accounting operations — manage invoices, bills, journal entries, payments, and financial reports.
Odoo Attendances operations — manage employee check-ins, check-outs, and attendance records.
Odoo Calendar operations — manage events, meetings, and attendee tracking.
Odoo Certificate operations — manage certificates, templates, and certificate issuance.
| name | odoo-livechat |
| description | Odoo Live Chat operations — manage chat channels, conversations, and visitor communications. |
| version | 1.0.0 |
| author | Hermes |
| license | MIT |
| platforms | ["linux","macos","windows"] |
| metadata | {"hermes":{"tags":["odoo","livechat","chat","conversations","support"],"parent_skill":"odoo"}} |
Manage live chat channels, conversations, and visitor communications.
Prerequisite: odoo skill must be set up. ODOO = python scripts/odoo_api.py.
ODOO model im_livechat.channel search --limit 20 --fields name,channel_type,description,user_ids
ODOO model im_livechat.channel read 1 --fields name,channel_type,description,user_ids,rule_ids,button_text,default_message
ODOO model mail.channel search --domain '[["livechat_visitor_id","!=",false]]' --limit 20 --fields name,livechat_visitor_id,channel_type,create_date
ODOO model mail.channel read 1 --fields name,livechat_visitor_id,channel_type,create_date,anonymous_name
ODOO model im_livechat.visitor search --limit 20 --fields name,channel_ids,access_token,website_id,country_id
ODOO model im_livechat.visitor search --domain '[["country_id","!=",false]]' --fields name,access_token
ODOO model im_livechat.channel.rule search --fields chat_channel_id,action,auto_popup,country_id,url_regex
| Model | Use |
|---|---|
im_livechat.channel | Live chat channels/queues |
mail.channel | Chat conversations (with livechat_visitor_id) |
im_livechat.visitor | Website visitors |
im_livechat.channel.rule | Routing rules |
user_ids). Unassigned chats go to any available operator.access_token until they identify via email or login.mail.message records linked to the mail.channel.# Authenticate
UID=$(curl -s -X POST $ODOO_URL/jsonrpc -H "Content-Type: application/json" -d '{"jsonrpc":"2.0","method":"call","params":{"service":"common","method":"authenticate","args":[$ODOO_DB,"$ODOO_USER","$ODOO_PASS",{}]},"id":1}' | python3 -c "import sys,json;print(json.load(sys.stdin)['result'])")
# List channels
curl -s -X POST $ODOO_URL/jsonrpc -H "Content-Type: application/json" -d "{\"jsonrpc\":\"2.0\",\"method\":\"call\",\"params\":{\"service\":\"object\",\"method\":\"execute_kw\",\"args\":[\"$ODOO_DB\",$UID,\"$ODOO_PASS\",\"im_livechat.channel\",\"search_read\",[[]],{\"limit\":10,\"fields\":[\"name\",\"channel_type\"]}]},\"id\":2}"