| name | app-crash-report |
| description | Customer reporting application crashes, missing exercises, broken features, StackBlitz issues, or other technical problems with the course platform. |
| metadata | {"trigger_phrases":["application crash","app crashing","getting errors","application errors","missing exercises","exercises not showing","broken feature","StackBlitz","node modules","can't see subtitles","subtitle option missing","videos not loading","exercise doesn't work","code not running"],"related_skills":["broken-link-404-error","technical-issue-course-content","course-content-locked"],"sample_size":"760","routing":"agent","category":"technical_support","validation":"required_phrases: []\nforbidden_patterns:\n - \"(?i)refund\"\n - \"(?i)money back\"\nmax_length: 500\n","created_from_gap_analysis":true,"source_cluster":27} |
App Crash / Technical Bug Report
When to Use
Use this skill when a customer reports:
- Application crashes or errors
- Missing exercises or content
- StackBlitz environment issues
- Node modules / npm errors
- Subtitle problems
- Videos not loading
- Exercises not working
Response Template
Thank you for reporting this technical issue. We're sorry you're experiencing problems with the platform.
Could you please provide:
- Which course/workshop you're accessing
- Your browser and operating system
- Any error messages you're seeing
- Steps to reproduce the issue
This will help our team investigate and resolve the problem as quickly as possible.
Common Issues
- StackBlitz failures: Environment crashes, dependency issues
- Missing exercises: Content not displaying under episodes
- Subtitle issues: Options not appearing on videos
- npm errors: node_modules problems in workshops
Example Requests
- "I've been getting a lot of application errors in the last couple of days. It happens when you go to the next lesson."
- "Under each Episode there is text saying 'This module also has exercises for you to practice!' But I don't find them."
- "I can't see the subtitle option in some of your workshop videos. Is this because I installed the npm packages incorrectly?"
- "The StackBlitz environment keeps crashing when I try to run the exercises."
- "Getting node_modules errors when trying to start the workshop. The application keeps crashing."
Phrases That Work
- "We're sorry you're experiencing..."
- "Could you please provide more details..."
- "Our team will investigate..."
- "Let us know if the issue persists..."
