featurebase

name	featurebase
description	Featurebase API for customer feedback, feature requests, changelogs, and support. Use for managing user feedback, tracking feature votes, responding to support requests, or publishing changelog updates.

Featurebase

Customer feedback platform API for feature requests, support, and changelogs.

Setup

Get your API key from Featurebase:

1. Go to Settings → API
2. Copy your API key

Store in ~/.clawdbot/clawdbot.json:

{
  "skills": {
    "entries": {
      "featurebase": {
        "apiKey": "YOUR_API_KEY",
        "orgSubdomain": "whisperit"
      }
    }
  }
}

Or set env: FEATUREBASE_API_KEY=xxx and FEATUREBASE_ORG=whisperit

Quick Reference

Posts (Feature Requests & Feedback)

{baseDir}/scripts/featurebase.sh posts list                     # List all posts
{baseDir}/scripts/featurebase.sh posts list --status open       # Filter by status
{baseDir}/scripts/featurebase.sh posts list --board feedback    # Filter by board
{baseDir}/scripts/featurebase.sh posts show <id>                # Get post details
{baseDir}/scripts/featurebase.sh posts create --title "Title" --content "Description" --board feedback
{baseDir}/scripts/featurebase.sh posts update <id> --status "in-progress"
{baseDir}/scripts/featurebase.sh posts comment <id> --content "Reply text"

Support / Help Desk

{baseDir}/scripts/featurebase.sh support list                   # List support tickets
{baseDir}/scripts/featurebase.sh support list --status open     # Open tickets only
{baseDir}/scripts/featurebase.sh support show <id>              # Ticket details
{baseDir}/scripts/featurebase.sh support reply <id> --content "Response"
{baseDir}/scripts/featurebase.sh support close <id>             # Close ticket

Changelog

{baseDir}/scripts/featurebase.sh changelog list                 # List entries
{baseDir}/scripts/featurebase.sh changelog create --title "v2.0" --content "Release notes..."
{baseDir}/scripts/featurebase.sh changelog publish <id>         # Publish draft

Users

{baseDir}/scripts/featurebase.sh users list                     # List users
{baseDir}/scripts/featurebase.sh users search "[e-mail]"
{baseDir}/scripts/featurebase.sh users show <id>                # User details + activity

Boards

{baseDir}/scripts/featurebase.sh boards list                    # List all boards

Post Statuses

• open - New/open for voting
• under-review - Being reviewed
• planned - Scheduled for development
• in-progress - Currently being worked on
• complete - Done
• closed - Won't do / closed

Common Workflows

Respond to Top Feature Request

# Find top-voted open requests
{baseDir}/scripts/featurebase.sh posts list --status open --sort votes

# Add a status update
{baseDir}/scripts/featurebase.sh posts update <id> --status planned
{baseDir}/scripts/featurebase.sh posts comment <id> --content "We're planning this for Q1!"

Handle Support Queue

# List open tickets
{baseDir}/scripts/featurebase.sh support list --status open

# Reply to a ticket
{baseDir}/scripts/featurebase.sh support reply <id> --content "Thanks for reaching out..."

# Close resolved tickets
{baseDir}/scripts/featurebase.sh support close <id>

Notes

• API Base: https://do.featurebase.app/v2
• Auth: Bearer token via Authorization header
• Org subdomain: Your Featurebase subdomain (e.g., whisperit.featurebase.app)
• Rate limits: Refer to Featurebase docs for current limits
• Always confirm before modifying or closing tickets