expert-routing

name	expert-routing
description	Domain expert routing. When the knowledge base cannot answer user questions, find and notify the corresponding expert based on the question domain. Only available in IM mode. Trigger condition: No results in 6-stage retrieval.

Domain Expert Routing

Automatically route questions to domain experts when the knowledge base cannot answer user questions.

Applicable Scenarios

• User question has no answer in knowledge base
• Question belongs to a specific domain requiring professional response
• Only available in IM mode (WeCom/Feishu/DingTalk)

Quick Workflow

1. Identify domain → Determine the domain based on question semantics
2. Query expert → Get expert information from domain_experts.xlsx
3. Notify expert → Send message to expert with user question
4. Notify user → Inform user that expert has been contacted

Domain Identification Examples

Question Keywords	Domain
Salary/wage/adjustment	Compensation & Benefits
Leave/attendance/clock-in	Attendance Management
Onboarding/new employee/training	Recruitment & Training
Contract/labor/resignation	Employee Relations

Detailed Workflow

For complete expert routing workflow, see WORKFLOW.md