| name | client-communication |
| description | Draft and manage client communications |
Client Communication
Draft professional client communications (emails, letters, memos).
What This Does
- Asks communication type and purpose
- Loads relevant engagement context
- Drafts professional communication with CPS tone
- Saves to client communications folder
- Offers to generate as DOCX
Instructions for Claude
When this skill is invoked:
-
Ask Communication Type
- Status update
- Request for information
- Deliverable submission
- Meeting request
- Issue escalation
- Other
-
Load Context
- Recent progress from
00_Engagement_Management/engagement_progress.md
- Current deliverables from tracker
- Open blockers/risks from risk register
- Stakeholder info from stakeholder map
-
Draft Communication
Structure:
- Clear subject line
- Professional greeting
- Executive summary (2-3 sentences)
- Key points (bullets)
- Next steps / call to action
- Professional closing
- CPS signature block
-
CPS Tone Guidelines
- Professional but approachable
- Clear and concise
- Data-driven
- Action-oriented
- Anticipate client needs
- Proactive problem-solving
-
Save Draft
- Save markdown to
06_Client_Communications/
- Filename:
YYYY-MM-DD_[Type]_[Subject].md
-
Offer DOCX Generation
- Ask if user wants DOCX version
- Use document generator with CPS branding
- Save to same folder
Avoid
- Jargon without explanation
- Passive voice
- Vague statements
- Excuses without solutions
Reference
See .claude/skills/risk-communication/references/client-communication.md for detailed implementation.