lindy-incident-runbook

name	lindy-incident-runbook
description	Incident response procedures for Lindy AI agent failures and outages. Use when responding to incidents, troubleshooting agent outages, or creating on-call procedures for Lindy-powered systems. Trigger with phrases like "lindy incident", "lindy outage", "lindy on-call", "lindy runbook", "lindy down".
allowed-tools	Read, Write, Edit, Bash(curl:*)
version	1.15.0
license	MIT
author	Jeremy Longshore <[e-mail]>
tags	["saas","lindy","incident-response"]
compatibility	Designed for Claude Code, also compatible with Codex and OpenClaw

Lindy Incident Runbook

Overview

Incident response procedures for Lindy AI agent failures. Covers platform outages, individual agent failures, integration breakdowns, credit exhaustion, and webhook endpoint failures.

Incident Severity Levels

Severity	Description	Response Time	Examples
SEV1	All agents failing, customer impact	15 minutes	Lindy platform outage, all webhooks failing
SEV2	Critical agent down	30 minutes	Support bot offline, phone agent unreachable
SEV3	Degraded performance	2 hours	High latency, intermittent failures
SEV4	Minor issue	24 hours	Non-critical agent misconfigured

Quick Diagnostics (First 5 Minutes)

Step 1: Check Lindy Platform Status

# Is Lindy up?
curl -s -o /dev/null -w "Lindy API: HTTP %{http_code}\n" \
  "https://public.lindy.ai" --max-time 5

# Check status page
echo "Status page: https://status.lindy.ai"

Step 2: Check Your Integration

# Is your webhook receiver up?
curl -s -o /dev/null -w "Our endpoint: HTTP %{http_code}\n" \
  "https://api.yourapp.com/health" --max-time 5

# Is the webhook auth working?
curl -s -o /dev/null -w "Webhook auth: HTTP %{http_code}\n" \
  -X POST "https://api.yourapp.com/lindy/callback" \
  -H "Authorization: Bearer $LINDY_WEBHOOK_SECRET" \
  -H "Content-Type: application/json" \
  -d '{"test": true}' --max-time 5

Step 3: Check Credit Balance

Log in at > Settings > Billing

• Credits at 0? Agents stop processing
• Credits low? Non-essential agents may be paused

Incident Playbooks

Incident: Lindy Platform Outage (SEV1)