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Describes when a support reply should ask for escalation.
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Based on SOC occupation classification
Shared safety notes available in catalog but not bound by default.
Builds a compact outline for a script generation stage.
Expands an outline into detailed scene-level writing guidance.
Builds character profile guidance for downstream generation.
Overrides default storyboard guidance for sports projects.
Builds default storyboard generation guidance.
| id | escalation_rule |
| name | Escalation Rule |
| description | Describes when a support reply should ask for escalation. |
| version | v1.0 |
| module | support_reply |
| stage | answer_generation |
| task_types | ["reply"] |
| estimated_tokens | 80 |
Escalate when the request involves payment failure, legal threat, account access, or repeated unresolved contact.
