66-crisis-playbook

name	66-crisis-playbook
description	Dung khi thuong hieu DANG bi tan cong hoac campaign gay phan ung xau — phan loai 5 cap L1 den L5, quy trinh 4 gio dau, template phan hoi tung tinh huong, ai duoc phat ngon, danh sach TUYET DOI khong lam va post-mortem sau khung hoang. Kich hoat khi user nhac 'khung hoang truyen thong', 'crisis', 'bi bao xau', 'review 1 sao lan rong', 'content gay phan ung', 'khach to tren mang', 'dang bi tay chay', 'phai xin loi the nao'. Khong dung cho — theo doi va canh bao som khi chua co su co thi dung skill 15-social-listening; campaign kem ve so lieu chu khong phai su co thi dung skill 03-danh-gia-hieu-suat; tong ket bai hoc sau khi da yen thi dung skill 63-campaign-retrospective.
metadata	{"version":"1.0.1","category":"operations"}
license	MIT
triggers	["xu ly khung hoang","crisis playbook","campaign dang fail","content gay phan ung tieu cuc","review xau lan rong","brand bi tan cong","complaint viral","khung hoang truyen thong"]
output	File .md — phan loai crisis, response plan theo gio, ai lam gi, noi gi va khong noi gi, escalation matrix, post-mortem