nbashaw

Guide users through building a custom customer support automation skill for their company. Walks through planning integrations, writing scripts for their support stack (Zendesk, HelpScout, Intercom, etc.), creating response templates, and setting up an automated triage workflow. Use when users want to create their own support automation.

Autonomous multi-agent workflow system for complex coding tasks. Use when the user requests non-trivial changes that would benefit from autonomous execution with built-in review gates. Ideal for refactoring modules, adding major features, migrating codebases, adding comprehensive test coverage, or any multi-step development task that can run autonomously. NOT for simple fixes, typos, or single-file changes.