redis-operations-skills

Guide safe cancellation of Redis Cloud subscriptions across direct Redis billing, AWS Marketplace, and GCP Marketplace. Use when the user asks to cancel or delete a Redis Cloud subscription, cannot find the Cancel Subscription button, is blocked by unpaid invoices, needs to cancel marketplace billing, or asks why billing continued after cancellation.

Safely guide Redis Cloud database deletion and related billing cleanup. Use when the user asks to delete a Redis Cloud database, remove a database from the console, automate deletion through API or Terraform, delete a subscription after deleting databases, stop billing, troubleshoot missing Delete Database buttons, or handle AWS/GCP Marketplace-linked subscriptions.

Use when Redis Enterprise for Kubernetes applications fail to connect after Kubernetes Secret, REDB authentication, passwordless access, ACL/user, TLS certificate, service, DNS, or network policy changes, especially WRONGPASS, NOAUTH, NOPERM, auth failed, timeout, disconnect, stale Secret, application pods not restarted, or REDB/operator reconciliation issues.

Safely place Redis Enterprise Software nodes into maintenance mode for OS patching, reboot, hardware work, or node service maintenance. Use when the user asks how to patch Redis Software nodes, run `maintenance_mode on/off`, demote a master node, migrate shards off a node, preserve quorum, avoid multiple nodes in maintenance, restore snapshots, or verify node maintenance completion.

Recover a Redis Enterprise Software database after accidental `FLUSHDB` by preserving and trimming AOF files. Use when the user asks about AOF-based recovery, locating per-shard appendonly files, removing destructive commands from AOF, disabling/enabling watchdogs, using `preload-file`, restarting shards with `redis_ctl force-start`, or deciding when to restore from backup instead. Do not use for Active-Active CRDB recovery when healthy replicas exist.

Prevent and troubleshoot HTTP 429 rate-limit errors in Redis-related automation, CI/CD pipelines, Terraform workflows, Redis Cloud API scripts, and scripted Redis Insight/client activity. Use when the user mentions 429 responses, Retry-After, bursty pipelines, polling loops, Terraform parallelism, CI job concurrency, API throttling, or retries that make rate limits worse.

Triage Azure Redis Enterprise connection storms and health-check load differences between ACRE and AMR, including VM-level connection caps, dmcproxy CPU saturation, proxy restart loops, SLO degradation without shard failure, load balancer per-source limits, health-check concurrency, idle timeout tuning, OS file descriptor and backlog checks, `ss -antp` source analysis, and deciding when AMR-enforced connection ceilings or Support escalation are needed.

Safely delete large numbers of Redis keys without production latency spikes. Use when the user asks to delete keys by pattern, avoid `KEYS` or blocking `DEL`, use `SCAN` plus `UNLINK`, handle CROSSSLOT errors in clustered or Active-Active databases, use Redis Insight Bulk Actions, or reclaim memory after massive deletion.

Use when a Windows user needs redis-cli for Redis Cloud, Redis Software, or Redis Open Source operations through Docker or WSL, especially for CLIENT LIST, CLIENT KILL, TLS connections, max-client troubleshooting, Docker Desktop, redis:8 container usage, WSL redis-tools installation, endpoint rebind requests, or safe connection termination.

Plan Redis Cloud upgrades for databases running Redis 6.2 ahead of end-of-life and automatic upgrade deadlines. Use when the user asks about Redis 6.2 EOL in Redis Cloud, automatic upgrades during maintenance windows, choosing a target Redis version, Pro single-region self-serve upgrades, Active-Active Redis-assisted upgrades, Terraform `redis_version`, maintenance exclusions, breaking-change review, or support/TAM upgrade planning.

Use when a Redis Cloud user cannot access their account due to forgotten password, missing activation email, wrong social login provider, GitHub or Google account mismatch, SAML SSO issues, lost access to account email, unavailable account owner, user not invited, ownership transfer, or billing-based identity verification.

Guide Redis Cloud account creation and troubleshoot signup, activation, social login, invitation, account-exists, AWS Marketplace signup, and Google Cloud Marketplace signup flows. Use when the user asks to create a Redis Cloud account, did not receive verification email, has an expired signup link, sees Account already exists, wants to use Google/GitHub login, or is signing up through AWS or GCP Marketplace.

Use when configuring, troubleshooting, or automating Redis Cloud alerts for database health, dataset size, throughput, latency, connection count, Replica Of sync failures, replication lag, email recipients, verified users, webhooks, REST API alert rules, Terraform-managed alerts, Test Notification, or plan-specific alert availability.

Use when Redis Cloud REST API calls return HTTP 429 Too Many Requests, including Terraform provider applies, CI/CD jobs, scripts, polling loops, shared Redis Cloud API keys, `x-rate-limit-retry-after-seconds`, request quota errors, throttling, exponential backoff with jitter, Terraform `-parallelism`, provider upgrades, split plans, or bulk migration windows needing Redis Support review.

Use when Redis Cloud clients fail with `WRONGPASS`, `AUTH failed`, invalid username-password pair, generic failed-to-connect after auth, stale credentials after password rotation, ACL user versus default user mismatch, disabled ACL user or missing role, passwordless database rejecting AUTH, TLS-required database receiving plaintext, wrong endpoint or port, passwords with special characters in Redis URIs, billing or subscription suspension causing auth failures, or Redis Insight/manual tool auth mismatch.

Use when setting up, mapping, remapping, or disconnecting Redis Cloud billing through AWS Marketplace, including AWSMarketplaceFullAccess, Redis Cloud Account Owner requirements, private offers, Pay-As-You-Go mapping, annual contracts, contract credits, duplicate billing, multiple Redis accounts, fallback credit card requirements, unsubscribe risk, or moving billing to another AWS account.

Safely disconnect Redis Cloud from AWS Marketplace billing. Use when the user asks to unmap AWS Marketplace from Redis Cloud, disconnect AWS Marketplace payment, cancel Redis Cloud AWS Marketplace subscription, handle a grayed-out Disconnect button, move subscriptions to direct billing, avoid database deletion after AWS unsubscribe, or troubleshoot AWS Marketplace contract and pay-as-you-go billing overlap.

Configure, monitor, and troubleshoot Redis Cloud database backups. Use when the user asks how to enable scheduled backups, run Backup Now, configure S3/GCS/Azure/FTP backup destinations, set backup frequency or retention, inspect backup status, fix permission errors, or understand plan-specific backup behavior in Redis Cloud.

Verify Redis Cloud account ownership and billing permissions for subscription cancellation, downgrade, or billing changes. Use when the user cannot see or cancel a subscription, is unsure which Redis Cloud login owns it, has multiple organizations, signed in with Google, GitHub, email/password, or SSO, needs Owner/Admin/Billing Admin role checks, must recover access, or purchased through AWS, GCP, Azure, Heroku, or Vercel.

Classify Redis Cloud billing questions and route them to the right billing workflow. Use when the user asks a broad Redis Cloud billing question, mentions payment failures, invoices, payment links, billing history, cost reports, payment information, credit card retries, data transfer charges, or unexpected Redis Cloud bill line items.

Guide Redis Cloud account email changes by adding a new user, transferring ownership/access, updating billing and notifications, recreating MFA/API tokens/integrations, and safely downgrading or removing the old user. Use when the user asks to change an email address, replace an account owner, migrate Redis Cloud access to a new email, or recover from removing the old user too early.

Connect clients, redis-cli, and Redis Insight to a Redis Cloud database and troubleshoot Redis Cloud connection failures. Use when the user asks for Redis Cloud endpoint credentials, the Connect wizard, `redis-cli -u rediss://...`, Redis Insight Web/Desktop, Python/Node/Java/Go/.NET connection code, IP allowlist issues, VPC peering/private endpoints, RBAC username/password, authentication failure, TLS/SSL errors, or local-vs-production network mismatch.

Use when a Redis Cloud user can enter credentials but the Console stays on a loading spinner, especially around SSO, MFA, browser cookies, blocked redirects, VPNs, corporate firewalls, browser extensions, stale session data, or HAR/console-log evidence collection for support.

Download, interpret, and visualize Redis Cloud Cost Report CSV files. Use when the user asks for Redis Cloud cost reports, Billing and Payments Cost Report download, Owner or Billing Admin access, Google Sheets or Excel pivot tables, BI dashboards, Essentials versus Pro cost rows, database usage windows, network cost lines, tags for cost allocation, marketplace invoice mismatch, blank or slow report downloads, or FinOps analysis.

Use when troubleshooting Redis Cloud Cost Report API generation or downloads, including FOCUS CSV or JSON reports, `/cost-report` async task flow, polling `/tasks/{taskId}`, downloading `/cost-report/{costReportId}`, `Forbidden` errors, Owner/Viewer versus Billing Admin API permissions, `startDate` and `endDate` validation, 40-day date windows, subscription/database/region/tag filters, empty reports, JSON versus CSV format, or report totals differing from invoices.

Plan and troubleshoot Redis Cloud credential rotation for database passwords, ACL/RBAC users, API keys, cloud provider credentials, and TLS/mTLS certificates. Use when the user asks to rotate Redis Cloud passwords, API keys, client certificates, BYOC or marketplace credentials, update secrets managers, avoid downtime during rotation, investigate authentication failures after rotation, or handle suspected credential compromise.

Troubleshoot failed Redis Cloud credit card payments and retry behavior. Use when the user asks why a Redis Cloud payment failed, when automatic retries happen, why Pay Now is disabled, how India-based manual payments work, what happens after replacing a card, or what billing evidence to send Redis Support.

Use when a Redis Cloud database appears stuck in Maintenance, Modifying, Pending, Updating, or another long-running managed operation state, especially after planned maintenance, version upgrade, resize, shard change, failover, import, backup, network change, or when Console and client behavior disagree about database availability.

Use when securing Redis Cloud database access with TLS, rediss URLs, FQDN certificate validation, Redis Cloud root CA trust, RBAC, Data ACLs, named users, ACL DRYRUN, Redis 8 ACL category changes, key patterns, CIDR allow lists, BYOC subscription allow lists, VPC peering, PrivateLink, Transit Gateway, or disabling public endpoints.

Use when Redis Cloud latency spikes, transient failures, slowlog entries, or unresponsiveness are caused by DEL on large keys, mass key deletion, Redis Insight bulk actions, UNLINK replacement, memory fragmentation after deletes, Active-Active CRDB delete behavior, or safe batching of production deletions.

Guide Redis Cloud account deletion and personal data erasure readiness. Use when the user asks to delete or close a Redis Cloud account, remove all Redis Cloud resources, submit a privacy deletion request, clear account deletion blockers, remove users or API keys, handle SAML/SSO users, resolve unpaid invoices, or unlink AWS/GCP Marketplace billing before closure.

Plan and troubleshoot enabling clustering on Redis Cloud databases. Use when the user asks to enable Redis Cloud clustering, scale beyond single-shard limits, raise memory above 25GB or 50GB with Auto-Tiering, handle CROSSSLOT errors, use hash tags for multi-key commands, enable OSS Cluster API, understand Pro plan requirements, or troubleshoot shard imbalance, hot keys, and module limitations.

Triage Redis Cloud Essentials bandwidth, ops/sec, connection, throttling, and subscription-limit issues. Use when the user sees high network usage, dropped connections, slow performance near plan limits, noisy databases sharing an Essentials subscription, missing per-database bandwidth visibility, or asks whether to isolate workloads, upgrade an Essentials plan, or move to Redis Cloud Pro.

Use when deciding whether a Redis Cloud Essentials database should move to Redis Cloud Pro, especially for bandwidth warnings, throughput caps, connection limits, private networking needs, per-database observability, Active-Active requirements, billing changes, endpoint changes, or Essentials-to-Pro migration planning.

Enable, authenticate, and troubleshoot Redis Cloud REST API access for Essentials subscriptions, including API key creation, Swagger UI authorization, cURL requests, `x-api-key` and `x-api-secret-key` headers, endpoint availability differences, Access Denied or Endpoint Not Allowed responses, expired keys, HTTP 4xx/5xx errors, and API rate limiting or 429 handling.

Use when Redis Search, FT.CREATE, FT.SEARCH, FT.INFO, FT._LIST, or Search advanced capabilities appear unavailable on a Redis Cloud Essentials database, especially with Redis 8 creation flows, Flex databases, OSS Cluster API, RAM-only replacement databases, module validation, or missing capability selectors.

Design and troubleshoot faceted search in Redis Cloud with Redis Search and Query. Use when the user asks how to build product/category/brand/color filters, define TAG fields for facets, run `FT.AGGREGATE GROUPBY` counts, combine `FT.SEARCH` full-text and facet filters, use JSON documents, fix missing facet counts, schema mismatches, multi-value facets, or slow aggregation queries.

Plan, schedule, and validate Redis Cloud failover tests. Use when the user asks to run a Redis Cloud shard failover, node failure test, disaster recovery drill, go-live HA test, endpoint rebind test, RTO/RPO validation, client reconnect testing, DNS TTL troubleshooting, support-scheduled failover, or Pro-plan failover test with Redis Support and customer chat-room presence.

Help a user choose a Redis Cloud subscription tier and create their first Redis Cloud database. Use when the user asks about Essentials, Flex, or Pro, selecting cloud provider or region, Redis Cloud onboarding, creating a first database, Redis Stack or Redis 8 feature availability during creation, one-database limits, plan upgrades/downgrades, Flex availability, or database creation stuck in pending state.

Move a Redis Cloud database off Flex or auto-tiering by creating a new RAM-only database and migrating data. Use when the user asks to disable Flex in place, switch a Flex database to non-Flex, explain why endpoints change, size RAM-only replacement capacity, migrate data from Flex, troubleshoot evictions or OOM after moving off Flex, or decommission the old Flex database.