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Determines whether a customer order qualifies for a refund, partial refund, or store credit under Contoso retail policy. Use for refund requests, returns, exchanges, or chargeback inquiries.
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Based on SOC occupation classification
| name | refund-policy |
| description | Determines whether a customer order qualifies for a refund, partial refund, or store credit under Contoso retail policy. Use for refund requests, returns, exchanges, or chargeback inquiries. |
| metadata | {"author":"contoso-cx","version":"2.3"} |
| Item state | 0–30d | 31–60d | 61–90d |
|---|---|---|---|
| Sealed / unopened | Full refund | 110% credit | 80% credit |
| Opened, unused | Full refund | 100% credit | 60% credit |
| Used, no damage | 80% refund | 70% credit | None |
| Damaged by customer | None | None | None |
| DOA / defective | Full refund + free replacement, any window |
Respond with:
DECISION: FULL_REFUND | PARTIAL_REFUND | STORE_CREDIT | DENIEDReviews Python or C# code against the Contoso engineering style guide. Use when the user asks to review code, check style, or apply naming/formatting conventions.
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