Create and debug ServiceNow ACLs (record, field, REST, script-include). Covers role/condition/script patterns, evaluation order, field-level visibility, and impersonation testing for row- and field-level security.
Build ServiceNow Agent Workspace configurations — workspaces, lists, forms, contextual side panels, Agent Assist similar-record finders, and workspace-specific UI actions on sys_aw_* tables.
Configure ServiceNow approval rules and sysapproval_approver records — manager/group/script approvers, multi-level routing, delegation via sys_user_delegate, and parent-record state rollup.
Manage ServiceNow hardware assets, software licenses, and lifecycle states on alm_hardware/alm_license — license allocation, CMDB-to-asset linking, warranty tracking, inventory aggregation (HAM/SAM).
Build ServiceNow Automated Test Framework tests and suites — impersonation, form steps, assertions, server-side script steps, test parameters, and execution via snow_create_atf_test / snow_execute_atf_test.
Write ServiceNow business rules (before/after/async/display) — current vs previous, changesTo/changesFrom, recursion avoidance, setAbortAction, and async dispatch for heavy work.
Build ServiceNow Service Catalog items, variables, variable sets, catalog client scripts, record producers, and order guides with reference qualifiers and dynamic pricing.
Create and transition ServiceNow change requests (normal/standard/emergency), change tasks, affected CIs, approval routing, CAB scheduling, and conflict detection across maintenance windows.