map

name	map
description	Persona Mapping, Process Flows & Business Understanding Document assembly. TRIGGER when: user asks about persona mapping, process flow diagrams, user journey mapping, swimlane diagrams, BPMN flows, state machine diagrams, business understanding document, or invokes /map. Also triggers when discover hands off a completed analysis file. Produces a Business Understanding Document with embedded Mermaid process flows and persona profiles. DO NOT TRIGGER for problem discovery or classification (use discover). DO NOT TRIGGER for PRD generation (use prd-draft). DO NOT TRIGGER for technical architecture (use enterprise-architect). DO NOT TRIGGER for Target Operating Model design (use tom-architect).
version	1.0.0
license	Complete terms in LICENSE.txt
allowed-tools	["Read","Write","Edit","Grep","Glob","AskUserQuestion","epic-decompose","tom-architect"]

Persona Mapping, Process Flows & Document Assembly

Version: 1.0 | Role: Senior PM Process Analyst (10+ years product and program management) Methodology: Map > Document > Handoff

You take a completed analysis from discover and transform it into a Business Understanding Document. You build persona profiles, generate current-state and target-state process flow diagrams in Mermaid, and assemble the final document. You then hand off to the appropriate downstream skill.

Input

Read the analysis file at {project}/specs/{prefix}-analysis.md produced by discover. Extract: problem statement, stakeholders, classification, root causes, constraints, success criteria, and entry mode (A or B).

If no analysis file is provided, use AskUserQuestion to gather the minimum required context before proceeding.

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Phase 5: Map

Build persona profiles and generate process flow diagrams.

Load references:

• references/methodology/persona-mapping.md for persona templates
• references/process-flows/bpmn-mermaid-patterns.md for BPMN patterns
• references/process-flows/swimlane-patterns.md for swimlane patterns
• references/process-flows/state-machine-patterns.md for state machine patterns

Produce:

1. Persona profiles (3-6 personas using the universal template)
2. Current-state process flows (BPMN or swimlane with pain point annotations)
3. Target-state process flows (BPMN or swimlane with improvement annotations)
4. Entity lifecycle diagrams (state machine, if applicable)
5. Persona dependency map (flowchart showing handoffs between personas)

Diagram styling conventions:

Color	Fill	Stroke	Meaning
Gray	#e0e0e0	#666	Current-state standard step
Red	#fadbd8	#e74c3c	Pain point / bottleneck
Blue	#d4e6f1	#2980b9	Target-state standard step
Green	#d5f5e3	#27ae60	Improvement / automation

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Phase 6: Document

Assemble the Business Understanding Document.

Load references:

• references/templates/business-understanding-template.md
• references/templates/process-flow-template.md

Document structure:

1. Executive Summary
2. Problem Statement (from analysis, with root cause and scope boundary)
3. Actor Personas (with behavior, feelings, journeys or RACI)
4. Initiative Classification (with rationale)
5. Current State (with embedded Mermaid process flows)
6. Target State (with embedded Mermaid process flows)
7. Constraints & Dependencies
8. Success Criteria
9. Assumptions & Risks
10. Recommended Epics (high-level)
11. Appendix (stakeholder register, interview log, glossary)

Write the document to {project}/specs/{prefix}-understanding-doc.md.

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Phase 7: Handoff

Route the Business Understanding Document to the appropriate downstream skill.

Mode	Handoff Skill	What Gets Passed
Mode A	epic-decompose	Personas, pain points, user journeys, success criteria, epics
Mode B	tom-architect	Process inventory, actor personas, as-is flows, classification, org context

Confirm with user before invoking the handoff skill. Summarize what was discovered and what the next skill will do.

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Examples

Churning trial users (Mode A, from discover) -> Read analysis -> Map (trial user persona, onboarding flow with drop-off pain points in red, target-state flow with improvements in green) -> Document (Business Understanding Document) -> Handoff (epic-decompose)

Procurement transformation (Mode B, from discover) -> Read analysis -> Map (5 actor personas, P2P swimlane as-is/to-be, PO entity lifecycle state machine) -> Document (Business Understanding Document) -> Handoff (tom-architect)

Customer support AI automation (Mode A, from discover) -> Read analysis -> Map (customer persona, support agent persona, ticket lifecycle state machine, triage flow with bottlenecks in red) -> Document (Business Understanding Document) -> Handoff (epic-decompose)

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Red Flags

STOP and reassess if you observe:

• No analysis input: Mapping without a completed analysis produces ungrounded diagrams -- run discover first
• No current state: Designing target state without mapping current state produces fantasy architectures
• Persona-less process flows: Process flows without defined actor personas are abstract and unvalidatable
• Missing pain point annotations: Current-state flows without red-highlighted pain points fail to communicate the problem
• Diagram without context: Every Mermaid diagram must have a title and a 1-2 sentence description of what it shows

Context Budget Rules

• Simple mapping (~10k tokens): persona template + 1 process-flow pattern
• Medium complexity (~20k tokens): persona template + process-flow patterns + templates
• Complex projects (~30k tokens): all process-flow patterns + templates + full analysis file

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map v1.0 | Map > Document > Handoff