| name | order-fulfillment-tracker |
| description | Track order fulfillment pipeline from placement to delivery with SLA monitoring and exception handling |
| allowed-tools | ["Read","Write","Bash","Grep"] |
| effort | medium |
When to activate
- Monitoring order fulfillment status across channels
- Tracking SLA compliance (same-day/next-day processing)
- Identifying stuck or delayed orders
- Generating fulfillment performance reports
- Coordinating with shipping carriers for delivery issues
When NOT to use
- For order placement and validation (use order-processor)
- For return/refund processing
- For inventory reservation logic
Instructions
- Pull order pipeline. Query orders by status: pending → processing → packed → shipped → delivered.
- Calculate processing time. Hours from order placement to "shipped" status; flag orders exceeding SLA.
- Track carrier updates. Monitor tracking number status; flag "no movement" >48h after label creation.
- Identify exceptions. Orders with: address issues, payment hold, partial shipment, or carrier damage.
- Compute SLA metrics. % same-day processed, % next-day processed, average time-to-ship, on-time delivery rate.
- Generate daily report. Orders by status, SLA compliance, exception count, carrier performance.
- Escalate stuck orders. Auto-flag orders not shipped within 24h to fulfillment team with root cause.
Example
Daily Fulfillment Report — 2026-06-13:
Total Orders: 342
Pending: 12 | Processing: 28 | Packed: 45 | Shipped: 198 | Delivered: 59
SLA Compliance: 96.2% same-day, 99.1% next-day
Exceptions: 3 (2 address issues, 1 payment hold)
Avg Time-to-Ship: 4.2 hours
