| name | returns-authorization-processor |
| description | Automated return authorization and routing skill optimizing return paths and customer experience |
| allowed-tools | ["Read","Write","Glob","Grep","Bash","WebFetch"] |
| metadata | {"specialization":"logistics","domain":"business","category":"returns","priority":"medium"} |
| graph | {"domains":["domain:logistics"],"skillAreas":["skill-area:procurement-management","skill-area:customer-success","skill-area:change-management-ops"],"roles":["role:supply-chain-analyst","role:operations-analyst","role:customer-success-manager"]} |
Returns Authorization Processor
Overview
The Returns Authorization Processor automates return authorization and routing decisions to optimize return paths and enhance customer experience. It validates return eligibility, selects optimal return methods, and detects potential fraud while maintaining customer satisfaction.
Capabilities
- Return Eligibility Validation: Verify return eligibility based on policy rules, purchase date, and product condition
- Return Reason Classification: Categorize and analyze return reasons for trend identification
- Return Method Selection: Recommend optimal return method (carrier pickup, store drop-off, scheduled pickup)
