| name | reporting |
| description | Query and analyze Webex Calling reporting and analytics: Detailed Call History (CDR),
Call Queue statistics, Auto Attendant statistics, call quality, report templates,
converged recording download/export, and call volume trends. 75 CDR recipes + query
composition guide for answering any natural-language question about a calling environment.
NOT for: Contact Center analytics (use reporting-cc skill), meetings/workspace analytics
(use reporting-meetings skill), or per-user recording toggle (use manage-call-settings skill).
|
| allowed-tools | Read, Grep, Glob, Bash |
| argument-hint | ["report-type"] |
Reporting & Analytics Workflow
Checkpoint — do NOT proceed until you can answer these:
- What is the maximum date range for a single CDR query? (Answer: 12 hours per request. For longer ranges, issue multiple sequential requests.)
- What base URL does CDR use? (Answer:
https://analytics-calling.webexapis.com — different from the standard webexapis.com base. The CLI handles this automatically.)
- CDR field names use spaces in JSON output — what format? (Answer:
"Start time", "Call outcome reason", "Answer indicator" — use r.get('Field Name') in Python.)
- Does
/tmp/cdr-session.json exist and what window does it cover? (If yes, check the _meta object for start and end timestamps before re-pulling.)
If you cannot answer all four, read docs/reference/reporting-analytics.md before proceeding.
Step 1: Load references
- Read
docs/reference/reporting-analytics.md for CDR fields, report templates, API constraints
- The 75 CDR recipes live in
references/cdr-recipes.md (this skill's references/ dir) — load on demand when a question maps to a recipe; see the Recipe Catalog index under the CDR Query Composition Guide below
Mandatory --help verification: Before constructing any wxcli command, run wxcli <group> --help to verify the subcommand exists, then wxcli <group> <subcommand> --help to verify the exact flags (e.g. wxcli cdr list --help for call detail records, wxcli reports --help for templated reports — date-range and filter flag names are spec-generated). Even read commands differ by name (show vs list, known issue #5), so confirm before running. Do NOT rely on examples in this skill or reference docs — the CLI is auto-generated and flag names may differ from what documentation suggests. Common traps:
- There is no bare
recordings group in the CLI — some reference docs still cite one. The real groups are converged-recordings (call recordings), admin-recordings (meeting recordings), recording-report, and call-recording.
converged-recordings and admin-recordings share command names but are different APIs — confirm which one you want via Step 6d before running any delete/purge.
Step 2: Verify auth token
wxcli whoami
If this fails, stop and resolve authentication first (wxcli configure).
Required scopes by report type
| Report Type | Scope | Additional Requirements |
|---|
| CDR (Detailed Call History) | spark-admin:calling_cdr_read | Admin must have "Webex Calling Detailed Call History API access" role enabled in Control Hub |
| Report Templates & Reports | analytics:read_all | Read-only or full admin. Org must have Pro Pack for Cisco Webex license. |
| Converged Recordings (call recordings) | spark-admin:telephony_config_read | Admin listing uses converged-recordings list-converged-recordings |
| Admin Recordings (meeting recordings) | spark-admin:recordings_read (admin) or spark-compliance:recordings_read (compliance officer) | Write ops (delete/recycle bin/restore/purge) need spark-admin:recordings_write |
| Recording Reports | spark-admin:telephony_config_read | Audit reports for recording access |
| Partner Reports | analytics:read_all | Partner admin scope |
| Contact Center stats | cjp:config_read | Use the reporting-cc skill instead |
| Meeting quality/analytics | analytics:read_all | Use the reporting-meetings skill instead |
Scope verification gate
After identifying the report type (Step 3), verify the token has the required scope:
- CDR: Run
wxcli cdr list --start-time <recent> --end-time <recent> -o json — if 403, token lacks spark-admin:calling_cdr_read
- Reports/Templates: Run
wxcli report-templates list -o json — if 403, token lacks analytics:read_all or org lacks Pro Pack
- Recordings: Run
wxcli converged-recordings list --limit 1 -o json — if 403, token lacks spark-admin:telephony_config_read
- Do not proceed to Step 4 until the required scope is confirmed.
Step 3: Identify the reporting need
Ask the user what they want to analyze. Present this decision matrix if they are unsure:
| Need | Report Type | CLI Group |
|---|
| Recent call logs (who called whom, when, duration, outcome) | CDR / Detailed Call History | wxcli cdr |
| Any question about calls (volume, performance, devices, trunks, etc.) | CDR + Recipe | wxcli cdr + Python analysis |
| Call queue performance (wait times, abandonment, volume) | Call Queue Stats report | wxcli reports + wxcli report-templates |
| Per-agent queue performance (handle time, calls handled) | Call Queue Agent Stats report | wxcli reports + wxcli report-templates |
| Auto attendant call volumes and menu usage | AA Stats report | wxcli reports + wxcli report-templates |
| Call quality (jitter, latency, packet loss) | Calling Quality / Media Quality report | wxcli reports + wxcli report-templates |
| Call recordings — a phone call was recorded (list, download, manage) | Converged Recordings | wxcli converged-recordings |
| Meeting recordings — org-wide/compliance listing, recycle bin, sharing | Admin Recordings | wxcli admin-recordings |
| Recording access audit | Recording Reports | wxcli recording-report |
| Partner-level report generation | Partner Reports | wxcli partner-reports |
| Contact Center queue/agent stats | → Use reporting-cc skill | CC-scoped OAuth required |
| Meeting quality, workspace metrics | → Use reporting-meetings skill | Standard admin scopes |
Step 4: Check prerequisites
Date range validation
- CDR Feed/Stream: max 12-hour window per request, data available for last 30 days only
- Reports API: date range depends on template's
max_days value, format is YYYY-MM-DD
- Confirm the user's desired date range fits within these constraints; split into multiple requests if needed
Data availability
- CDR has a minimum 5-minute delay; recent calls may not appear yet
- Reports are async (CSV generation takes minutes to hours depending on data volume)
- Converged recordings require the recording feature to be enabled on the org
Step 5: Build and present deployment plan — [SHOW BEFORE EXECUTING]
Present the following to the user before executing any queries:
REPORTING PLAN
==============
Report type: {CDR / Queue Stats / AA Stats / Call Quality / Recordings}
Date range: {start} to {end}
Filters: {location, user, direction, etc.}
Commands: {list of wxcli commands to run}
Analysis plan: {which recipe(s) or composition to apply}
Expected output: {table, JSON, summary stats}
DO NOT execute until the user approves this plan.
Step 6: Execute via wxcli
6a. CDR / Detailed Call History
CDR Feed (batch/historical)
wxcli cdr list --start-time "2026-04-10T14:00:00.000Z" --end-time "2026-04-10T16:00:00.000Z" -o json
CDR Stream (near-real-time)
CDR Stream uses database write time (not call start time), has a 2-hour max window and 12-hour retention. Use it for near-real-time monitoring or to catch late-arriving records that Feed may miss.
wxcli cdr list-cdr_stream --start-time "2026-04-10T14:00:00.000Z" --end-time "2026-04-10T16:00:00.000Z" -o json
Filter by location
wxcli cdr list --start-time START --end-time END --locations "San Jose,Austin" -o json
Multi-pull merge pattern (windows >12 hours)
CDR Feed allows a maximum 12-hour window per request. For longer ranges (e.g., "yesterday" = 24h, "this week" = ~4 days), issue sequential 12-hour pulls and merge the results before running any recipe. Rate limit: 1 request/minute — budget ~1 min per pull.
Example: yesterday (24h = 2 pulls)
wxcli cdr list --start-time "2026-04-16T00:00:00.000Z" --end-time "2026-04-16T12:00:00.000Z" -o json > /tmp/cdr_p1.json
wxcli cdr list --start-time "2026-04-16T12:00:00.000Z" --end-time "2026-04-17T00:00:00.000Z" -o json > /tmp/cdr_p2.json
python3.11 -c "
import json
data = json.load(open('/tmp/cdr_p1.json')) + json.load(open('/tmp/cdr_p2.json'))
json.dump(data, open('/tmp/cdr-session.json','w'))
print(f'Merged: {len(data)} records')
"
cat /tmp/cdr-session.json | python3.11 -c "import json,sys; data=json.load(sys.stdin); ..."
Window count by range:
| Range | 12h windows | ~Time at 1 req/min |
|---|
| 24h (yesterday) | 2 | ~2 min |
| 48h (2 days) | 4 | ~4 min |
| 4 days (this week Mon–Thu) | 8 | ~8 min |
| 7 days | 14 | ~14 min |
Surface the pull count and estimated wait time in your plan before executing.
CDR Query Composition Guide
Use this guide to construct CDR queries for ANY natural-language question. The recipes below cover common patterns — for questions not covered by a recipe, compose a query using the field taxonomy, composition rules, and output patterns.
All recipes follow this execution pattern:
- Pull CDR data:
wxcli cdr list --start-time START --end-time END -o json
- Pipe to Python:
| python3.11 -c "import json, sys; data = json.load(sys.stdin); ..."
- Filter, aggregate, and print results
Time window rules:
- Replace START/END with ISO 8601 timestamps:
2026-04-10T14:00:00.000Z
- CDR Feed (
wxcli cdr list): 12-hour max window, 30-day retention, timestamps = call start time
- CDR Stream (
wxcli cdr list-cdr_stream): 2-hour max window, 12-hour retention, timestamps = database write time
- All recipes use CDR Feed unless noted otherwise
- Data available for the last 30 days (Feed) or 12 hours (Stream), with a minimum 5-minute delay
- Add
--locations "Name1,Name2" to filter by location (up to 10)
--limit is not supported for CDR: wxcli cdr list auto-paginates and always returns all records in the window regardless of --limit. To get a small sample, use a short time window (30 minutes) instead of relying on --limit.
CDR Call Leg Model
Every call generates one CDR record per call leg (one per participant perspective). Understanding leg relationships is essential for correct recipe logic:
- Correlation ID groups all legs of one call. A simple call has 2 legs (ORIGINATING + TERMINATING) sharing one Correlation ID.
- Hunt Group / Call Queue: All CDRs for the interaction share the same Correlation ID. The HG appears in CDRs twice per ring attempt: as TERMINATING (HG "receives" the inbound call — one total) and as ORIGINATING (HG "dials" each agent — one per ring attempt), each ORIGINATING paired with an agent TERMINATING. A HG call with 3 ring attempts = 1 inbound ORIGINATING + 1 HG TERMINATING + 3×(HG ORIGINATING + agent TERMINATING) = 8 CDRs.
Answered=Yes on a HuntGroup CDR means the HG processed the call — not that a human answered.
- Attended (consultative) transfer: creates a second call with a new Correlation ID.
Transfer related call ID on the bridging CDRs contains a Local call ID from the other call group — NOT the other call's Correlation ID. Linking rule: if CDR1.'Transfer related call ID' = CDR2.'Local call ID', their Correlation IDs are linked.
- Blind transfer: creates a new call with a new Correlation ID.
Transfer related call ID is NOT populated — blind transfers cannot be linked to the original call via this field.
- Related Call ID: deflection chaining key. Each HG ring attempt's ORIGINATING CDR has
Related call ID = the HG's TERMINATING CDR's Local call ID. This chains each agent delivery back to the HG that distributed it. Also used when service activation (recording, exec-assistant) spawns a new separate call.
- Direction: ORIGINATING = the party who placed/initiated the leg. TERMINATING = the party who received it. The HG itself generates BOTH directions (see HG pattern above).
- Answer indicator:
Yes on answered legs, No on unanswered. In a HG with 5 ring attempts: HG TERMINATING = Yes (HG processed it), only the answering agent's HG ORIGINATING + agent TERMINATING pair = Yes; all other agent attempts = No.
See docs/reference/reporting-analytics.md § CDR Data Model for the full reference including diagrams and all enum values.
Field Taxonomy
CDR returns 55+ fields with space-separated JSON keys. Use this taxonomy to find the right fields:
| Category | Fields (JSON keys) | Answers |
|---|
| Timing | Start time, Answer time, Duration, Ring duration, Hold duration, Release time | "how long", "when", "average duration" |
| Outcome | Answer indicator (Yes/No/Yes-PostRedirection), Call outcome (Success/Failure/Refusal), Call outcome reason, Releasing party (Local/Remote/Unknown), Answered elsewhere | "what happened", "who hung up" |
| Party | Calling number, Called number, User, User number, User type, Caller ID number, Dialed digits, Department ID | "who called", "which user" |
| Routing | Direction (ORIGINATING/TERMINATING), Call type (SIP_ENTERPRISE/SIP_NATIONAL/SIP_INTERNATIONAL/SIP_TOLLFREE/SIP_PREMIUM/SIP_MOBILE/SIP_EMERGENCY), Original reason, Redirect reason, Related reason, Route group | "inbound or outbound", "was it forwarded" |
| Infrastructure | Inbound trunk, Outbound trunk, Client type (SIP/WXC_CLIENT/WXC_DEVICE/WXC_THIRD_PARTY/TEAMS_WXC_CLIENT/WXC_SIP_GW), Client version, Model, Device MAC, OS type, Sub client type | "which trunk", "what device" |
| Location | Location, Site main number, Site timezone, Site UUID | "which office" |
| PSTN | PSTN vendor name, PSTN legal entity, PSTN provider ID, International country, Authorization code | "which carrier", "cost" |
| Recording | Call Recording Platform Name, Call Recording Result (successful/failed/successful but not kept), Call Recording Trigger (always/always-pause-resume/on-demand/on-demand-user-start) | "was it recorded" |
| Reputation | Caller Reputation Score (0.0-5.0), Caller Reputation Service Result (allow/block/captcha-allow/captcha-block), Caller Reputation Score Reason | "spam calls" |
| Queue/AA | Queue type (Customer Assist/Call Queue), Auto Attendant Key Pressed | "queue CDR data", "AA menu" |
| Correlation | Correlation ID, Call ID, Interaction ID, Local call ID (this CDR's identity), Remote call ID (paired CDR's local ID), Network call ID (secondary leg-pairing key), Related call ID (deflection chain: ORIGINATING.relatedCallId = source TERMINATING.localCallId), Transfer related call ID (contains a localCallId from the other transfer call group — NOT a Correlation ID) | "trace this call", "link legs", "follow transfer" |
Composition Rules
| User Says | Python Translation |
|---|
| "How many [calls that X]" | filtered = [r for r in data if COND]; len(filtered) |
| "Average / mean [metric]" | vals = [int(r.get(F,0)) for r in data if COND]; sum(vals)/len(vals) if vals else 0 |
| "Longest / max / worst" | max(vals) if vals else 0 |
| "By [field]" / "per [field]" | Counter(r.get(F) for r in data) |
| "[X] that then [Y]" | Chain: [r for r in data if COND_A and COND_B] |
| "Over the last N hours" | Compute start/end from datetime.now(timezone.utc) - timedelta(hours=N) |
| "Top N" / "worst N" | Counter(...).most_common(N) |
| "Percentage" / "rate" | len(subset) / len(total) * 100 |
| "Per hour" / "hourly" | Counter(r.get('Start time','')[:13] for r in data) |
| "Per day" / "daily" | Counter(r.get('Start time','')[:10] for r in data) |
| "Trend" / "compare" | Two CDR pulls, compare counts |
| "Which [X] has worst/best" | Group-by + aggregate + sort |
Output Patterns
A — Count: len([r for r in data if COND])
B — Top-N: Counter(r.get(F) for r in data).most_common(N)
C — Time-series: Counter(r.get('Start time','')[:13] for r in data) then sorted()
D — Cross-tab: Counter((r.get(F1), r.get(F2)) for r in data)
E — Percentage: len(subset) / len(total) * 100
F — Threshold: [r for r in data if int(r.get(F, 0)) > T]
G — Chained filter: [r for r in data if COND_A and COND_B and COND_C]
H — Aggregation: sum(vals)/len(vals) if vals else 0 / max(vals) if vals else 0 / min(vals) if vals else 0
Recipe Catalog — 75 recipes across 11 categories
The full recipe catalog lives in references/cdr-recipes.md (relative to this skill). Do not inline it here — read it on demand when you need a specific recipe, then adapt the snippet using the Field Taxonomy and Composition Rules above. For questions no recipe covers, compose a query from the Output Patterns above.
| # | Category | Recipes | Covers |
|---|
| 1 | Call Volume & Traffic | 1–8 | total count, by location/hour/day/type, inbound vs outbound, peak hour, trend |
| 2 | Call Outcomes & Quality | 9–16 | missed/failed/abandoned, answer rate, outcome reason, short calls, long-ring no-answer |
| 3 | Hold & Wait Time | 17–24 | avg hold, excessive hold (>30s/>60s), hold-then-abandon, ring duration, hold by user |
| 4 | User & Agent Performance | 25–32 | top talkers, calls/duration per user, missed per user, answer rate, international, after-hours |
| 5 | Trunk & Routing | 33–39 | calls per trunk, utilization by hour, route groups, redirect/original reason, forwarding loops |
| 6 | PSTN & Billing | 40–46 | by vendor, duration by vendor, international by country, call-type mix, auth codes, vendor comparison |
| 7 | Device & Client | 47–52 | client type, device model inventory, OS type, softphone vs desk, Webex Go mobile, client version |
| 8 | Spam & Reputation | 53–57 | reputation score distribution, blocked vs allowed, top blocked numbers, spam by location, captcha |
| 9 | Recording Compliance | 58–63 | success rate, by platform, by trigger, failed recordings, unrecorded analysis, compliance by location |
| 10 | Call Tracing & Diagnostics | 64–69 | trace by correlation ID, transfer chains, park/retrieve, forwarding path, quality proxy, repeat callers |
| 11 | Cross-Category Compound | 70–75 | multi-filter queries combining dimensions from other categories: spam→queue→abandon, international calls on a trunk during business hours, forwarded-twice→voicemail, missed calls from repeat callers, long-hold calls that were transferred, after-hours emergency (look here when a question crosses trunk + call-type + time, etc., not just one category) |
To find a recipe: grep -nE '^### Category|^\*\*Recipe' .claude/skills/reporting/references/cdr-recipes.md for the full list, or grep by keyword (e.g. grep -ni "emergency" .claude/skills/reporting/references/cdr-recipes.md).
6b. Reports API (async CSV reports)
Use the Reports API for queue stats, AA stats, call quality, and engagement reports. These are generated asynchronously as CSV files.
Discover templates
wxcli report-templates list -o json
Look for templates by name: "Call Queue Stats", "Call Queue Agent Stats", "Auto-attendant Stats Summary", "Calling Media Quality", "Calling Quality", "Calling Engagement".
Create a report
wxcli reports create --template-id TEMPLATE_ID --start-date "2026-04-01" --end-date "2026-04-10"
Template IDs are org-specific — always discover them at runtime. Date format is YYYY-MM-DD.
Poll status
wxcli reports show REPORT_ID -o json
Poll until status is "done". The response will include downloadURL for the CSV ZIP file.
Download the CSV
curl -H "Authorization: Bearer $WEBEX_ACCESS_TOKEN" -o report.zip "DOWNLOAD_URL"
unzip report.zip
Delete the report (free quota — max 50 reports)
wxcli reports delete REPORT_ID --force
Standard report templates
| Template Name | Description |
|---|
| Detailed Call History | Comprehensive call log (all CDR fields) |
| Calling Media Quality | Per-call-leg quality (latency, jitter, packet loss) |
| Calling Engagement | Usage and adoption tracking |
| Calling Quality | Client-side quality from Webex Calling app |
| Call Queue Stats | Queue-level KPIs (volume, wait, abandonment) |
| Call Queue Agent Stats | Per-agent queue performance |
| Auto-attendant Stats Summary | AA call volume and handling |
| Auto-attendant Business & After-Hours Key Details | AA key-press patterns |
6c. Converged recordings
List recordings
wxcli converged-recordings list --from "2026-04-01T00:00:00Z" --to "2026-04-10T00:00:00Z" -o json
wxcli converged-recordings list-converged-recordings --owner-email user@company.com -o json
Download artifacts
wxcli converged-recordings download RECORDING_ID
wxcli converged-recordings download RECORDING_ID --include-audio
Bulk export for BI
wxcli converged-recordings export --from "2026-04-01T00:00:00Z" --to "2026-04-10T00:00:00Z"
wxcli converged-recordings export --from START --to END --owner-email user@company.com --include-audio
Recording audit
wxcli recording-report list -o json
wxcli recording-report list-access-detail --recording-id RECORDING_ID -o json
6d. Admin recordings (MEETING recordings) — do not confuse with 6c
wxcli admin-recordings (14 commands) manages Webex Meetings recordings org-wide: admin/compliance listing across all users, recycle bin (soft-delete/restore/purge), hard delete, sharing, and group recordings. It hits /v1/recordings, /v1/admin/recordings, and /v1/group/recordings.
This is the single easiest group in the CLI to misuse. converged-recordings (6c) and admin-recordings have near-identical group names and overlapping command names (list, show, delete, create-soft-delete, create-restore, create-purge), but they operate on different recordings on different endpoints. Running the wrong one returns an empty list — or purges the wrong recordings.
Decision rule: what was recorded?
- A phone call (Calling / Customer Assist) -->
converged-recordings (6c)
- A meeting (Meeting Center, Event Center, Training Center, Support Center) -->
admin-recordings (6d)
| converged-recordings (6c) | admin-recordings (6d) |
|---|
| Endpoint | /v1/convergedRecordings | /v1/recordings, /v1/admin/recordings, /v1/group/recordings |
| Records | Webex Calling calls | Webex Meetings |
--format choices | MP3 | MP4, ARF |
--service-type choices | calling, customerAssist | MeetingCenter, EventCenter, SupportCenter, TrainingCenter |
| Who owns it | --owner-email, --owner-id, --owner-type (user/place/virtualLine/callQueue) | --host-email, --person-id |
| Scoping filters | --location-id, --storage-region | --site-url, --meeting-id |
Has download / export | Yes | No |
If you see --site-url, --meeting-id, or MP4/ARF, you are in meetings territory. If you see --location-id, --owner-type, or MP3, you are in calling territory.
List meeting recordings (admin / compliance officer, org-wide):
wxcli admin-recordings list-recordings-admin \
--from "2026-04-01T00:00:00Z" --to "2026-04-10T00:00:00Z" \
--status available -o json
List for one host, and get details:
wxcli admin-recordings list --host-email user@example.com -o json
wxcli admin-recordings show RECORDING_ID -o json
Recycle bin lifecycle (available --> deleted --> purged):
wxcli admin-recordings create-soft-delete --host-email user@example.com \
--json-body '{"recordingIds":["REC_ID_1","REC_ID_2"]}'
wxcli admin-recordings create-restore --host-email user@example.com --restore-all
wxcli admin-recordings create-purge --host-email user@example.com --purge-all
WARNING: create-purge is irreversible. --purge-all purges every recycle-bin recording for that host. Always confirm the exact scope with the user before running it, and prefer an explicit --json-body '{"recordingIds":[...]}' over --purge-all.
NOTE: admin-recordings delete RECORDING_ID --force is a hard delete that bypasses the recycle bin — it is not the same as create-soft-delete.
Group recordings:
wxcli admin-recordings list-recordings-group --person-id PERSON_ID -o json
wxcli admin-recordings show-recordings RECORDING_ID --person-id PERSON_ID -o json
See docs/reference/admin-apps-data.md § 3 (Recordings (Admin)) for the full command list and sharing commands (create-access-list-recordings, create-access-list-recordings-1).
Step 7: Session Pattern — Pull Once, Query Many
CDR pulls are slow due to the CDR API rate limit (1 request/minute) and the 12-hour max window per request. A 7-day pull requires 14 sequential requests = ~14 minutes. This section prevents redundant pulls and sets correct user expectations.
Rate limit reality
The CDR Feed API (analytics-calling.webexapis.com) enforces 1 request per minute per user token. wxcli's wxcli cdr list respects this limit with built-in sleep between requests, so each pull takes ~60 seconds regardless of data volume. Calculate expected pull time before starting:
| Window | Pulls | Expected Time |
|---|
| ≤12h | 1 | ~1 min |
| 12–24h | 2 | ~2 min |
| 1–3 days | 2–6 | ~2–6 min |
| 7 days | 14 | ~14 min |
| 30 days | 60 | ~60 min — use Reports API instead |
For windows >24 hours: Tell the user the expected pull time before starting. Example: "A 7-day CDR pull requires 14 API requests at ~1/minute = approximately 14 minutes. Proceed?"
For windows >7 days: Recommend the Reports API (Detailed Call History template) instead — it's async but handles up to 30 days in a single request with no per-minute rate limit. Requires analytics:read_all scope and Pro Pack. If the org lacks Pro Pack, CDR Feed is the only option — warn about the wait time.
Two-phase split
- Pull phase — requires
wxc-calling-builder agent (wxcli hook blocks direct CLI calls). The caller (Claude's main context) spawns the builder agent with instructions to pull CDR data and save to /tmp/cdr-session.json. The builder agent handles multi-pull merge for windows >12h automatically. Once the file is written, the builder agent's job is done — do not keep it running.
- Recipe phase — runs directly via Bash, no agent spawn needed.
cat /tmp/cdr-session.json | python3.11 -c "..." executes in ~2 seconds. The skill guides recipe selection; Claude executes inline.
Pull phase instructions for builder agent
When spawning the builder agent for CDR pulls, include these instructions in the prompt:
- Progress output: After each window, print:
echo "✓ Window N/TOTAL: START → END (X records)" >&2
- Error handling: Use this pattern for each pull to prevent 0-byte files on API errors:
wxcli cdr list --start-time START --end-time END -o json > /tmp/cdr_wNN.json 2>/tmp/cdr_err.log
if [ ! -s /tmp/cdr_wNN.json ]; then echo "[]" > /tmp/cdr_wNN.json; fi
- Merge: After all pulls complete, merge with Python and write
/tmp/cdr-session.json.
- Run foreground, not background: CDR pulls take minutes. Run the builder agent in the foreground so its progress output streams to the user. Do NOT use
run_in_background.
Cache file format
The pull phase writes /tmp/cdr-session.json as a JSON object:
{"_meta": {"start": "2026-04-10T00:00:00.000Z", "end": "2026-04-13T00:00:00.000Z", "pulled": "2026-04-13T12:34:56Z", "records": 1847}, "data": [ ...CDR records... ]}
Recipes read from the data array: data = json.load(sys.stdin)['data']
Cache decision logic
On every CDR question:
- Check — does
/tmp/cdr-session.json exist? Read _meta.start, _meta.end.
- Cache hit — requested window is within
_meta boundaries → run recipe directly via Bash. No agent spawn.
- Cache miss — requested window extends beyond
_meta boundaries, or file doesn't exist, or user says "refresh" → spawn wxc-calling-builder to re-pull (foreground). Builder overwrites the cache file with the new window.
- Explicit refresh — if the user says "refresh", "re-pull", or "new data", always re-pull regardless of cache state.
Presentation Rules
Rule 1 — Format what the recipe prints.
Present all columns the recipe outputs. The # Output: comment above each recipe's bash block tells you exactly what columns to expect. Never collapse to 2 columns if the recipe produces more.
Rule 2 — Collapse to prose when ≤ 2 rows.
A table with 1–2 rows is worse than a sentence.
- ✅ "All 10 calls came from HQ (10/10)."
- ❌ | Location | Total | ... | / | HQ | 10 | ...
Rule 3 — Adapt to the user's question framing.
| User says | Format |
|---|
| "how many", "what's the count" | Lead with the number inline; table is secondary or omitted |
| "show me", "list", "breakdown", "by X" | Table is primary |
| "analyze", "what do you see", "explain" | Narrative with numbers embedded inline |
| "compare" | Two-row side-by-side if two windows; sorted table otherwise |
Rule 4 — One summary line above every table.
e.g., "5 missed calls out of 247 total (2.0%)" — always present, even for large tables.
Rule 5 — Timestamps trimmed to YYYY-MM-DD HH:MM. Drop seconds and timezone.
Rule 6 — No unsolicited commentary.
No analysis, recommendations, or data quality notes below the table unless the user asks "why", "what do you see", or "analyze this".
Recipe adaptation for cached data
When running recipes against the cache file, adapt the standard recipe pattern:
cat /tmp/cdr-session.json | python3.11 -c "import json,sys; raw=json.load(sys.stdin); data=raw['data']; ..."
All 75 recipes work unchanged except: replace data = json.load(sys.stdin) with data = json.load(sys.stdin)['data'].
Step 8: Verify
After retrieving data, verify the results make sense and present key findings.
wxcli cdr list --start-time START --end-time END -o json | python3.11 -c "import json,sys; data=json.load(sys.stdin); print(f'Records: {len(data)}')"
wxcli report-templates list -o json | python3.11 -c "import json,sys; data=json.load(sys.stdin); print(f'Templates: {len(data)}')"
Step 9: Report results
Present findings using the Step 7 presentation format: one-line summary + markdown table. No unsolicited recommendations or data quality commentary unless the user asks.
For non-CDR results (Reports API, recordings), use:
- Data retrieved: Report type, date range, record count
- Key findings: Top metrics, trends, anomalies discovered
- Cleanup reminders: Delete reports to free quota if applicable
Critical Rules
- CDR is NOT real-time. Minimum 5-minute delay. Data may take up to 24 hours to fully populate.
- 12-hour maximum query window. For longer ranges, issue multiple sequential requests.
- 30-day data retention. Older data must come from Reports API (CSV).
- Date format: CDR uses ISO 8601 with milliseconds:
2026-04-10T14:00:00.000Z. Reports API uses YYYY-MM-DD.
- Regional endpoints. CDR HTTP 451 means wrong region — response body has the correct URL.
- Rate limits: CDR Feed enforces 1 request/minute per user token (+ 10 pagination/minute). A 7-day pull = 14 requests = ~14 minutes. Always tell the user the expected wait time before starting. For windows >7 days, recommend the Reports API instead.
- Report quota: max 50. Always delete reports after downloading.
- Pro Pack required for Reports API. CDR Feed does NOT require Pro Pack.
- Template IDs are org-specific. Never hardcode — discover at runtime.
- Reports are async CSV/ZIP. Poll
wxcli reports show REPORT_ID until status is "done".
- CDR field names use spaces.
"Start time", "Call outcome reason" — use exact names in Python.
- Location filter uses names, not IDs. Up to 10, comma-separated.
- Recording management is destructive.
create-purge is permanent. Always confirm.
- Converged recordings scope split. User-level:
wxcli converged-recordings list. Admin: wxcli converged-recordings list-converged-recordings.
converged-recordings = CALL recordings; admin-recordings = MEETING recordings. The two groups share command names (list, show, delete, create-soft-delete, create-restore, create-purge) but hit different endpoints. Wrong group = empty results, or purging the wrong recordings. Decide by asking what was recorded — a phone call or a meeting. See Step 6d.admin-recordings delete is a hard delete, not a soft delete. It bypasses the recycle bin. Use create-soft-delete for the recoverable path.admin-recordings create-purge --purge-all is irreversible and host-wide. Prefer explicit --json-body '{"recordingIds":[...]}'. Always confirm scope with the user first.- There is no bare
recordings group in the CLI. It has never existed. Some reference docs still cite one — the real groups are converged-recordings, admin-recordings, recording-report, and call-recording.
Scope Quick Reference
| Scope | Grants Access To |
|---|
spark-admin:calling_cdr_read | CDR Feed and Stream |
analytics:read_all | Report Templates, Reports, Partner Reports |
spark-admin:locations_read | Location name filtering on CDR |
spark-admin:telephony_config_read | Converged (call) recordings read |
spark-admin:telephony_config_write | Converged (call) recording management (reassign, delete, purge) |
spark-admin:recordings_read | Admin (meeting) recordings — list as admin |
spark-admin:recordings_write | Admin (meeting) recordings — delete, recycle bin, restore, purge |
spark-compliance:recordings_read | Compliance officer recording access |
Context Compaction Recovery
If context compacts mid-execution:
- Read
docs/reference/reporting-analytics.md to recover field references
- Check what data has already been retrieved by reviewing recent command output
- Review Steps 1-8 and resume from the first incomplete step
