| name | manage-call-settings |
| description | Configure person-level and workspace-level call settings in Webex Calling.
Covers 39+ settings organized into categories: call handling, voicemail & media,
permissions, and behavior & devices. Includes phone number add/remove/reassign,
executive-assistant delegation, hoteling, shared line appearance, simultaneous ring,
sequential ring, single number reach, receptionist client, and workspace hoteling.
Also covers virtual line settings (65+ commands), person monitoring/BLF, hot desking
members, operating mode management (admin assignment + user switching), MS Teams
client settings (org and per-person), outbound billing plans, and guest issuer tokens.
Use when the user wants to read, change, or audit call settings for one or more
users/workspaces/virtual lines.
|
| allowed-tools | Read, Grep, Glob, Bash |
| argument-hint | ["person-email-or-workspace-name"] |
Manage Call Settings Workflow
Checkpoint — do NOT proceed until you can answer these:
- What are the two path families for person call settings, and which is newer? (Answer:
/people/{id}/features/{feature} is classic; /telephony/config/people/{id}/{feature} is newer. Some setting names differ between them.)
- What happens when you use
/telephony/config/workspaces/{id}/ settings on a Basic-licensed workspace? (Answer: 405 "Invalid Professional Place" — only musicOnHold and doNotDisturb work on Basic. Use /workspaces/{id}/features/ path for Basic workspaces.)
- What wxcli command group handles org/location call recording? (Answer:
call-recording, NOT location-settings. Run wxcli call-recording --help to confirm.)
If you cannot answer all three, you skipped reading this skill. Go back and read it.
MANDATORY: Before including ANY wxcli command in your plan, verify it exists. Run wxcli <group> --help to confirm the command group exists and list its commands. If you cannot run --help (e.g., plan-only mode), use ONLY commands listed in the Quick Recipes section below. Do NOT construct command names from reference doc titles or API concepts — the CLI group names often differ from the API concept names (e.g., location recording config uses wxcli call-recording, NOT wxcli location-settings).
Quick Recipes — Use These Exact Commands
These are the authoritative command names. Use them exactly as shown. Do NOT construct command names from reference doc terminology.
Recording setup (3-level prerequisite chain)
wxcli call-recording show -o json
wxcli call-recording list-vendors -o json
wxcli user-settings show-call-recording PERSON_ID -o json
wxcli user-settings update-call-recording PERSON_ID --json-body '{"enabled": true, "record": "Always"}'
Voicemail transcription (location-scoped — affects ALL users at location)
wxcli location-voicemail show LOCATION_ID -o json
wxcli location-voicemail update LOCATION_ID --json-body '{"voiceMessageTranscriptionEnabled": true}'
wxcli user-settings update-voicemail PERSON_ID --json-body '{"enabled": true, "emailCopyOfMessage": {"enabled": true, "emailId": "user@example.com"}}'
Voicemail self-service (user-level OAuth — Phase 5)
wxcli call-settings-for-me-phase-5 show -o json
wxcli call-settings-for-me-phase-5 update --json-body '{"enabled": true, "sendUnansweredCalls": {"enabled": true, "numberOfRings": 6}}'
wxcli call-settings-for-me-phase-5 show-rules -o json
wxcli call-settings-for-me-phase-5 update-pin --json-body '{"pin": "123456"}'
- Requires user-level OAuth token (
spark:people_read / spark:people_write). Admin tokens will not work.
- These are
/people/me/ endpoints — the authenticated user configures their own settings.
Hoteling self-service (user-level OAuth — Phase 5)
wxcli call-settings-for-me-phase-5 show-guest -o json
wxcli call-settings-for-me-phase-5 update-guest --json-body '{"enabled": true}'
wxcli call-settings-for-me-phase-5 list -o json
- Requires user-level OAuth token. Admin tokens will not work.
- The admin path for hoteling guest is
wxcli user-settings update-hoteling PERSON_ID. Use the self-service path when the user is configuring their own hoteling.
Call forwarding (PUT replaces entire object — read first, carry ALL blocks)
wxcli user-settings show-call-forwarding PERSON_ID -o json
wxcli user-settings update-call-forwarding PERSON_ID --json-body '{
"always": {"enabled": false},
"busy": {"enabled": true, "destination": "+15551234567", "destinationVoicemailEnabled": false},
"noAnswer": {"enabled": false, "numberOfRings": 3},
"businessContinuity": {"enabled": false}
}'
Note: 4 blocks (always, busy, noAnswer, businessContinuity). selectiveForward is a SEPARATE API.
Workspace hoteling
wxcli device-settings update-devices-workspaces WORKSPACE_ID --enabled
wxcli user-settings update-hoteling PERSON_ID --json-body '{"enabled": true}'
- Workspace hoteling host requires Professional workspace license (Basic returns 405).
- Supports
--limit-guest-use + --guest-hours-limit N for time-limited guest sessions.
- Guest users must ALSO have person-level hoteling enabled (
user-settings update-hoteling) to sign in.
Receptionist client
wxcli user-settings list-reception PERSON_ID -o json
wxcli user-settings update-reception PERSON_ID --json-body '{"receptionEnabled": true, "monitoredMembers": ["ID1", "ID2"]}'
- API path is
/features/reception (NOT /features/receptionist). Person-level only — no workspace equivalent.
receptionEnabled must be true if monitoredMembers is non-empty.- Max 50 monitored members. Members can be person or workspace IDs.
SimRing for persons (admin-configurable)
wxcli user-settings list-simultaneous-ring PERSON_ID -o json
wxcli user-settings update-simultaneous-ring PERSON_ID --enabled --json-body '{"enabled":true,"phoneNumbers":[{"phoneNumber":"+15551234567"}]}'
wxcli user-settings create-criteria-simultaneous-ring PERSON_ID --json-body '{"name":"After hours","phoneNumbers":["+15551234567"]}'
wxcli user-settings show-criteria-simultaneous-ring PERSON_ID ID -o json
wxcli user-settings update-criteria-simultaneous-ring PERSON_ID ID --json-body '{"enabled":true}'
wxcli user-settings delete-criteria-simultaneous-ring PERSON_ID ID
- Person SimRing now has an admin path via
user-settings — list-simultaneous-ring / update-simultaneous-ring configure the base setting (enabled, do-not-ring-if-on-call, numbers); the criteria-simultaneous-ring commands manage schedule-based ring criteria.
- Workspace SimRing is also admin-configurable:
wxcli workspace-settings list-simultaneous-ring WORKSPACE_ID and update-simultaneous-ring exist. Use those for workspaces instead of the user-settings commands.
- SNR (
single-number-reach) remains a valid alternative for the desk + mobile ring-simultaneously use case, but it is no longer the only admin-configurable option for person SimRing:
wxcli single-number-reach list-single-number-reach PERSON_ID -o json
wxcli single-number-reach create PERSON_ID --phone-number "+15551234567" --enabled --name "Mobile"
Executive-assistant pairing (3-step process)
wxcli user-settings update-executive-assistant EXEC_ID --json-body '{"type": "EXECUTIVE"}'
wxcli user-settings update-executive-assistant ASST_ID --json-body '{"type": "EXECUTIVE_ASSISTANT"}'
wxcli user-settings update-assigned-assistants EXEC_ID --json-body '{"assistantIds": ["ASST_ID"]}'
wxcli user-settings show-executive-assistant EXEC_ID -o json
wxcli user-settings list-assigned-assistants EXEC_ID -o json
- Both users require Professional Calling license (Basic does not support exec-asst).
- Type assignment uses
people_write scope; assigned-assistants linkage uses telephony_config_write scope.
- Rollback: set both to
--type UNASSIGNED (auto-unlinks).
Virtual line settings (65+ commands — virtual-line-settings)
Virtual lines are person-like calling identities with no user account (shared/fax/hotline lines). They have their own command group that mirrors most user-settings features. Do NOT use user-settings commands on a virtual line ID.
Always discover first — do not guess a command name:
wxcli virtual-line-settings --help
| Theme | Representative commands |
|---|
| Lifecycle | list, create, show-virtual-lines, update-virtual-lines, delete |
| Call handling | show-call-forwarding/update-call-forwarding, show-call-waiting/update-call-waiting, show-do-not-disturb/update-do-not-disturb, show-intercept/update-intercept |
| Voicemail | show-voicemail/update-voicemail, configure-busy-voicemail, configure-no-answer, reset-voicemail-pin, update-passcode |
| Permissions | show-incoming-permission/update-incoming-permission, list-outgoing-permission/update-outgoing-permission, *-access-codes, *-auto-transfer-numbers, *-digit-patterns* |
| Media & privacy | show-music-on-hold/update-music-on-hold, list-privacy/update-privacy, show-barge-in/update-barge-in, list-push-to-talk/update-push-to-talk, show-call-bridge/update-call-bridge |
| Caller ID | list-caller-id/update-caller-id-virtual-lines, show-caller-id/update-caller-id-agent, list-available-caller-ids |
| Devices & numbers | show-number, list-devices, list-dect-networks, update-directory-search, list-available-numbers-* |
| Billing | list-outbound-billing-plan/update-outbound-billing-plan |
wxcli virtual-line-settings list --location-id LOCATION_ID -o json
wxcli virtual-line-settings show-virtual-lines VIRTUAL_LINE_ID -o json
wxcli virtual-line-settings create --first-name "Front" --last-name "Desk" --location-id LOCATION_ID --extension 1000
wxcli virtual-line-settings show-call-forwarding VIRTUAL_LINE_ID -o json
wxcli virtual-line-settings update-do-not-disturb VIRTUAL_LINE_ID --enabled --ring-splash-enabled
- Bare-name trap:
show / update are Call Recording, NOT the virtual line detail. Detail is show-virtual-lines / update-virtual-lines.
create requires --first-name, --last-name, --location-id.delete prompts for confirmation; pass --force to skip.
Person monitoring / BLF (person-call-settings — bare list/update)
The person-call-settings group does ONLY monitoring (/people/{id}/features/monitoring), which is why its commands are bare-named. It is the ONLY CLI path to read or write person monitoring — there is no user-settings list-monitoring / update-monitoring (verified: those names do not exist).
wxcli person-call-settings list PERSON_ID -o json
wxcli person-call-settings update PERSON_ID --json-body '{"enableCallParkNotification": true, "monitoredElements": ["ID1", "ID2"]}'
wxcli person-call-settings update PERSON_ID --enable-call-park-notification
wxcli user-settings list-available-members-monitoring PERSON_ID -o json
wxcli user-settings list-available-members-speed-dials PERSON_ID -o json
- Do NOT read the bare names as "all person call settings."
wxcli person-call-settings list returns monitoring only.
- Do NOT claim "no CLI exists for person monitoring" — it exists, under this non-obvious group name. Equally, do not reach for
user-settings list-monitoring; it is not a real command.
- The read/write pair and the available-member helpers are split across two different groups — that split is the reason this feature is easy to miss.
update is a PUT — monitoredElements replaces the whole list. Max 50 elements (people, places, call park extensions).
Hot desking members (person-level line assignment)
Assigns which member lines appear on a person's hot desking device (/telephony/config/people/{id}/features/hotDesking/members). This is separate from the hoteling guest toggle (user-settings update-hoteling) and from workspace hot desking (device-settings).
Two groups hit the identical endpoint — they are aliases. Prefer user-settings (clearer names):
| Endpoint | user-settings (preferred) | hot-desking-members (alias) |
|---|
.../hotDesking/members (GET) | list-members-hot-desking | list-members |
.../hotDesking/members (PUT) | update-members-hot-desking | update |
.../hotDesking/availableMembers (GET) | list-available-members-hot-desking | list |
wxcli user-settings list-available-members-hot-desking PERSON_ID --location-id LOCATION_ID -o json
wxcli user-settings list-members-hot-desking PERSON_ID -o json
wxcli user-settings update-members-hot-desking PERSON_ID --json-body '{"members":[{"id":"MEMBER_ID","port":1,"primaryOwner":"false","lineType":"SHARED_CALL_APPEARANCE","lineWeight":1}]}'
- Bare-name trap:
hot-desking-members list is search available members, NOT the assigned list. Assigned list is list-members.
update is a PUT — read the current members first and send the complete list.- Search filters on the available-members command:
--location-id, --member-name, --phone-number, --extension, --order.
Mode management (admin assigns; user switches)
Operating modes (e.g. holiday/after-hours override on an AA or hunt group) are split across two groups with two different token types. Getting this wrong is the #1 mode-management failure.
| Step | Who | Command group | Token |
|---|
| Assign which features a user may mode-manage | Admin | user-settings *-mode-management | Admin token |
| Actually switch/extend the mode | The user | mode-management | User-level OAuth only |
wxcli user-settings list-available-features PERSON_ID -o json
wxcli user-settings list-mode-management PERSON_ID -o json
wxcli user-settings update-mode-management PERSON_ID --json-body '{"featureIds":["FEATURE_ID"]}'
wxcli mode-management list -o json
wxcli mode-management show FEATURE_ID -o json
wxcli mode-management list-common-modes --feature-ids "ID1,ID2" -o json
wxcli mode-management switch-mode-for-invoke-1 FEATURE_ID --operating-mode-id MODE_ID --is-manual-switchback-enabled true
wxcli mode-management switch-mode-for-invoke --operating-mode-name "Holiday"
wxcli mode-management switch-to-normal FEATURE_ID
wxcli mode-management extend-current-operating FEATURE_ID --operating-mode-id MODE_ID --extension-time 30
- Every
mode-management command is a /people/me/ endpoint → admin tokens get 404 (error 4008). This is Known Issue #3: this group is the user's own self-service view and needs user-level OAuth.
- An admin CAN switch a feature's mode — just not through this group. Use the per-feature admin commands, which are location-scoped (
POST /telephony/config/locations/{locationId}/<feature>/{id}/callForwarding/actions/switchMode/invoke): auto-attendant switch-mode-for, call-queue switch-mode-for, hunt-group switch-mode-for. Those live in the configure-features skill. Do not conclude from this group's 404 that mode switching has no admin path — it does.
--extension-time must be a multiple of 30 (minutes).- Bare-name trap:
user-settings list-available-features is mode-management-specific (modeManagement/availableFeatures), not a general feature list.
- The location/feature side of operating modes (creating the modes themselves) lives in the
configure-features skill under operating-modes.
MS Teams settings (org-level vs person-level)
Two groups, two scopes, different allowed setting names — verified via --help:
wxcli client-settings list -o json
wxcli client-settings update --setting-name HIDE_WEBEX_APP --value
wxcli client-settings update --setting-name PRESENCE_SYNC --no-value
wxcli user-settings list-ms-teams PERSON_ID -o json
wxcli user-settings update-ms-teams PERSON_ID --setting-name HIDE_WEBEX_APP --value
PRESENCE_SYNC is org-level only — user-settings update-ms-teams accepts only HIDE_WEBEX_APP. Asking for per-person presence sync is not possible; set it org-wide.client-settings has no person/workspace argument — it is org-scoped and affects everyone.
Outbound billing plan (person / workspace / virtual line)
Same setting at three scopes, /outboundBillingPlan on each:
wxcli user-settings list-outbound-billing-plan PERSON_ID -o json
wxcli user-settings update-outbound-billing-plan PERSON_ID --json-body '{...}'
wxcli workspace-settings list-outbound-billing-plan WORKSPACE_ID -o json
wxcli virtual-line-settings list-outbound-billing-plan VIRTUAL_LINE_ID -o json
- All three
update-outbound-billing-plan commands are --json-body only — no field flags are generated. Read the current plan first and send the modified object back.
Guest calling tokens (guest-management) — read this before using it
guest-management is the Webex Guest Issuer API (/v1/guests/token, /v1/guests/count), NOT a per-person call setting. It mints guest identities for guest calling/SDK embedding.
wxcli guest-management list -o json
wxcli guest-management create --subject "ext-user-42" --display-name "Jane Guest"
- Requires a Guest Issuer application (JWT-signed credentials), not a normal admin token. A standard admin/PAT will not mint guest tokens.
create outputs the guest token id by default; use -o json for the full token payload. Treat the output as a credential — do not echo it into logs or reports.- Do NOT confuse with
guestCalling, the person setting in Known Issue #4 — that one is user-only (my-call-settings) and unrelated to this group.
Command group mapping (do NOT guess — use this table)
| Setting domain | wxcli group | NOT this group |
|---|
| Org call recording | call-recording | location-settings |
| Location voicemail | location-voicemail | location-settings |
| Person settings | user-settings | — |
| Workspace settings | workspace-settings | — |
| Workspace hoteling | device-settings | workspace-settings |
| Self-service voicemail/hoteling (Phase 5) | call-settings-for-me-phase-5 | my-call-settings |
| Virtual line settings (any setting on a virtual line) | virtual-line-settings | user-settings |
| Person monitoring / BLF | person-call-settings (read/write) + user-settings list-available-members-monitoring (candidates) | user-settings list-monitoring |
| Person hot desking members | user-settings *-hot-desking (or alias hot-desking-members) | device-settings (that's workspace hot desking) |
| Mode switching (user) | mode-management — user OAuth only | user-settings |
| Mode feature assignment (admin) | user-settings *-mode-management | mode-management |
| MS Teams — org-wide | client-settings | user-settings |
| MS Teams — per person | user-settings *-ms-teams | client-settings |
| Guest issuer tokens | guest-management (Guest Issuer app required) | user-settings |
Step 1: Load references (only what you need)
Load ONLY the reference docs relevant to the user's specific request. Do NOT load all 4 by default.
| If the request involves... | Load this doc |
|---|
| Forwarding, DND, call waiting, sim ring, SNR | docs/reference/person-call-settings-handling.md |
| Voicemail, caller ID, recording, intercept, monitoring | docs/reference/person-call-settings-media.md |
| Permissions, executive/assistant, feature access | docs/reference/person-call-settings-permissions.md |
| Hoteling, receptionist, calling behavior, numbers | docs/reference/person-call-settings-behavior.md |
| Self-service settings (user-level OAuth) | docs/reference/self-service-call-settings.md |
For recording + voicemail scenarios: Load person-call-settings-media.md only. The location-level recording commands are in the Quick Recipes above — you do NOT need to load any location-settings docs.
Step 2: Verify auth token
Before any API calls, confirm the user's auth token is working:
wxcli whoami
Check the token has the required scopes for the target operation.
Required Scopes by Operation Type
| Scope | Grants |
|---|
spark-admin:people_read | Read any person's call settings (admin) |
spark-admin:people_write | Modify any person's call settings (admin) |
spark:people_read | Read own call settings (self) |
spark:people_write | Modify own call settings (self) |
spark-admin:telephony_config_read | Read telephony config (SNR, MoH, App Services, ECBN, Numbers, Feature Access, Executive, etc.) |
spark-admin:telephony_config_write | Modify telephony config |
spark-admin:workspaces_read | Read workspace settings (outgoing permissions transfer numbers, access codes, call policy) |
spark-admin:workspaces_write | Modify workspace settings |
Which Settings Use Which Scopes
people_read/write | telephony_config_read/write | workspaces_read/write |
|---|
| Forwarding | Single Number Reach | Outgoing Permissions — Transfer Numbers |
| Call Waiting | Music on Hold | Outgoing Permissions — Access Codes |
| DND | Voicemail (passcode only) | Call Policy |
| Voicemail (main) | App Services (read) | |
| Caller ID | App Shared Line | |
Anon Call Rejection (user-only) | Feature Access Controls | |
| Privacy | Executive Settings | |
| Barge-In | Numbers (update) | |
| Call Recording | Available Numbers | |
| Call Intercept | Preferred Answer | |
| Monitoring | MS Teams | |
| Push-to-Talk | Mode Management | |
| Incoming Permissions | Personal Assistant | |
| Outgoing Permissions (main) | ECBN | |
| Exec Assistant Type | Digit Patterns | |
| Calling Behavior | | |
| Call Bridge | | |
| Hoteling | | |
| Receptionist | | |
| Numbers (read) | | |
Self-service scopes: call-settings-for-me-phase-5 commands use spark:people_read / spark:people_write (user-level, NOT admin). These are the same scopes as my-call-settings.
Scope Verification Logic
- Determine target type: Person needs
people_* scopes; Workspace needs workspaces_* scopes
- Determine operation: Read needs
*_read; Write needs *_write
- Check if the setting uses
telephony_config scopes (see table above) — if so, verify those are present too
- Self-service commands (
call-settings-for-me-phase-5, my-call-settings): require user-level spark:people_* scopes, NOT admin scopes
- If
wxcli whoami does not show the required scopes, stop and tell the user which scopes are missing before proceeding
Step 3: Identify the operation
Confirm with the user:
- Target type: Person or Workspace?
- Target identifier: Email address (person) or workspace name (workspace)?
- Scope: Single target, a list, or all users at a location?
Look up a person
wxcli users list --email user@example.com --output json
Extract the id field from the JSON output to use as PERSON_ID in subsequent commands.
Look up a workspace
wxcli workspaces list --output json
Filter by display name in the output. Extract the id field to use as WORKSPACE_ID.
For bulk operations (all calling users)
wxcli users list --output json
For small batches, use a shell loop. For large batches (50+ users), use the migration engine's async pattern which handles concurrency, rate limiting, and retry automatically.
Settings Catalog
Settings Scope Router
Before attempting any settings command, determine the correct scope. The same setting often exists at multiple levels with different command groups.
Quick router: "Who/what am I configuring?"
| Target | Command group | Scope prefix | Example |
|---|
| A specific person | wxcli user-settings | spark-admin:people_read/write | wxcli user-settings show-voicemail PERSON_ID |
| A specific workspace | wxcli workspace-settings | spark-admin:workspaces_read/write | wxcli workspace-settings show-voicemail WORKSPACE_ID |
| A specific virtual line | wxcli virtual-line-settings | spark-admin:telephony_config_read/write | wxcli virtual-line-settings show-voicemail VIRTUAL_LINE_ID |
| All people/workspaces at a location | wxcli location-voicemail / wxcli location-settings | spark-admin:telephony_config_read/write | wxcli location-voicemail show LOCATION_ID |
| Org-wide recording vendor | wxcli call-recording | spark-admin:telephony_config_read/write | wxcli call-recording show |
| Self (own settings) | wxcli my-call-settings or wxcli call-settings-for-me-phase-5 | spark:people_read/write | wxcli call-settings-for-me-phase-5 show |
Multi-scope settings — which command for what?
| Setting | Person | Workspace | Location | Org | Self-Service |
|---|
| Voicemail | user-settings show-voicemail PERSON_ID | workspace-settings show-voicemail WS_ID | location-voicemail show LOC_ID (policies) | — | call-settings-for-me-phase-5 show |
| Virtual line (any setting) | — | — | — | — | Use virtual-line-settings <cmd> VIRTUAL_LINE_ID — its own group, mirrors most person settings |
| Outbound Billing Plan | user-settings list-outbound-billing-plan PERSON_ID | workspace-settings list-outbound-billing-plan WS_ID | — | — | — |
| MS Teams | user-settings list-ms-teams PERSON_ID (HIDE_WEBEX_APP only) | — | — | client-settings list (adds PRESENCE_SYNC) | — |
| Mode Management | user-settings list-mode-management PERSON_ID (assign) | — | — | — | mode-management list (switch — user OAuth only) |
| Voicemail PIN | user-settings reset-voicemail-pin PERSON_ID | — | — | — | call-settings-for-me-phase-5 update-pin |
| Voicemail PIN Rules | — | — | — | — | call-settings-for-me-phase-5 show-rules |
| Call Recording | user-settings show-call-recording PERSON_ID | workspace-settings show-call-recordings WS_ID | — | call-recording show (vendor config) | — |
| Music on Hold | SDK only (telephony_config) | SDK only | location-settings (must enable first) | — | — |
| Call Intercept | user-settings show-intercept PERSON_ID | workspace-settings show-intercept WS_ID | Location defaults apply | — | — |
| Call Forwarding | user-settings show-call-forwarding PERSON_ID | workspace-settings show-call-forwarding WS_ID | — | — | — |
| Hoteling Guest | user-settings show-hoteling PERSON_ID | — | — | — | call-settings-for-me-phase-5 show-guest |
| Hoteling Hosts | — | — | — | — | call-settings-for-me-phase-5 list |
User-only settings (no admin endpoint — 404 guaranteed)
These 5 settings exist ONLY at /people/me/settings/{feature}. Admin tokens always get 404. With a user-level OAuth token, use wxcli my-call-settings (120 commands covering all self-service /people/me/ endpoints including these 5). Without user-level OAuth, the user must configure these via the Webex app.
Simultaneous Ring is no longer in this table — it now has an admin path via user-settings list-simultaneous-ring / update-simultaneous-ring (plus *-criteria-simultaneous-ring for schedule-based criteria). See the SimRing recipe above.
| Setting | Self-service path | CLI group | Workspace equivalent? |
|---|
| Sequential Ring | /me/settings/sequentialRing | my-call-settings | No |
| Priority Alert | /me/settings/priorityAlert | my-call-settings | No |
| Call Notify | /me/settings/callNotify | my-call-settings | No |
| Anonymous Call Reject | /me/settings/anonymousCallReject | my-call-settings | Yes: workspace-settings has admin endpoint |
| Call Policies | /me/settings/callPolicies | my-call-settings | Yes: workspace-level admin endpoint (Professional license required) |
Phase 5 self-service commands (call-settings-for-me-phase-5): These are NOT user-only — they have admin-path equivalents (user-settings show-voicemail, user-settings update-hoteling, user-settings reset-voicemail-pin). The Phase 5 group provides the self-service path for users to manage their own voicemail and hoteling settings with a user-level token. Route to this group when the user is configuring their own settings rather than an admin configuring someone else's.
If the user asks to configure one of these for a person: Stop and explain that no admin API exists. Offer the workspace-level alternative if applicable, or inform them the user must self-configure.
Present the user with the settings categories. Ask which settings they want to read or change.
Category 1: Call Handling
| Setting | CLI Command (show) | CLI Command (update) | Notes |
|---|
| Call Forwarding | show-call-forwarding | update-call-forwarding | Always, Busy, No-Answer, Business Continuity |
| Call Waiting | show-call-waiting | update-call-waiting | Simple on/off toggle |
| Do Not Disturb | show-do-not-disturb | update-do-not-disturb | Includes ring splash, Webex Go override |
| Simultaneous Ring | list-simultaneous-ring | update-simultaneous-ring | Admin-configurable via user-settings; *-criteria-simultaneous-ring commands manage schedule-based criteria |
| Sequential Ring | — | — | USER-ONLY: No admin endpoint. Requires user-level OAuth via /me/settings/sequentialRing |
| Single Number Reach | wxcli single-number-reach group | wxcli single-number-reach group | Uses telephony_config scopes, not people scopes |
| Selective Accept | — | — | Criteria managed via separate CRUD methods (SDK only) |
| Selective Forward | — | — | Takes precedence over standard forwarding |
| Selective Reject | — | — | Highest priority of the selective features |
| Priority Alert | — | — | USER-ONLY: No admin endpoint. Requires user-level OAuth via /me/settings/priorityAlert |
| Call Notify | — | — | USER-ONLY: No admin endpoint. Requires user-level OAuth via /me/settings/callNotify |
Category 2: Voicemail & Media
| Setting | CLI Command (show) | CLI Command (update) | Notes |
|---|
| Voicemail | show-voicemail | update-voicemail | Inherits from location; greeting uploads via configure-busy-voicemail, configure-no-answer |
| Voicemail (self-service) | call-settings-for-me-phase-5 show | call-settings-for-me-phase-5 update | User-level OAuth only. User manages own voicemail settings |
| Voicemail PIN Rules | call-settings-for-me-phase-5 show-rules | — | User-level OAuth only. Read-only PIN policy |
| Voicemail PIN Reset | — | call-settings-for-me-phase-5 update-pin | User-level OAuth only. User resets own PIN |
| Caller ID | list | update-caller-id-features | |
| Anonymous Call Rejection | — | — | USER-ONLY: No admin endpoint. Requires user-level OAuth via /me/settings/anonymousCallReject; workspace-level uses workspaces/{id}/anonymousCallReject |
| Privacy | list-privacy | update-privacy | Controls line monitoring, AA extension/name dialing |
| Barge-In | show-barge-in | update-barge-in | Enables FAC-based barge-in across locations |
| Call Recording | show-call-recording | update-call-recording | Read scope is people_read not people_write (SDK doc bug); inherits from location recording vendor config |
| Call Intercept | show-intercept | update-intercept | Takes phone out of service; greeting upload via configure-call-intercept |
| Monitoring | person-call-settings list | person-call-settings update | NOT in user-settings — list-monitoring/update-monitoring do not exist. Use the person-call-settings group (monitoring ONLY). Candidate lookup: user-settings list-available-members-monitoring. Max 50 elements |
| Push-to-Talk | list-push-to-talk | update-push-to-talk | One-way or two-way intercom; allow/block member lists |
| Music on Hold | — | — | Requires location-level MoH enabled first; uses telephony_config scopes (SDK only for now) |
Category 3: Permissions
| Setting | CLI Command (show) | CLI Command (update) | Notes |
|---|
| Incoming Permissions | show-incoming-permission | update-incoming-permission | External transfer, internal calls, collect calls |
| Outgoing Permissions | list-outgoing-permission | update-outgoing-permission | Per-call-type (local, toll, international, etc.) |
| Feature Access Controls | — | — | Controls what users can self-modify (SDK only for now) |
| Executive/Assistant | show-executive-assistant | update-executive-assistant | UNASSIGNED, EXECUTIVE, or EXECUTIVE_ASSISTANT |
| Call Policy | — | — | USER-ONLY for persons (via /me/settings/callPolicies); workspace-only at admin level (workspaces/{id}/features/callPolicies, professional license required) |
Category 4: Behavior & Devices
| Setting | CLI Command (show) | CLI Command (update) | Notes |
|---|
| Calling Behavior | show-calling-behavior | update-calling-behavior | Which Webex telephony app handles calls |
| App Services | show | update | Client platforms (browser, desktop, tablet, mobile) and ring behavior |
| Hoteling | show-hoteling | update-hoteling | Person-level only (admin path). Workspace hoteling: use wxcli device-settings update-devices-workspaces WORKSPACE_ID --enabled |
| Hoteling (self-service) | call-settings-for-me-phase-5 show-guest | call-settings-for-me-phase-5 update-guest | User-level OAuth only. User manages own hoteling guest settings |
| Available Hoteling Hosts | call-settings-for-me-phase-5 list | — | User-level OAuth only. Lists hosts the user can sign into |
| Receptionist Client | list-reception | update-reception | receptionEnabled must be true if members set. Path: /features/reception (NOT receptionist) |
| Numbers | list-numbers | — | Primary + alternate numbers; distinctive ring patterns |
| Preferred Answer Endpoint | — | — | Which device/app answers by default (SDK only for now) |
| MS Teams | list-ms-teams | update-ms-teams | Person-level accepts HIDE_WEBEX_APP only. For PRESENCE_SYNC use org-level wxcli client-settings update |
| Mode Management | list-mode-management | update-mode-management | Admin path assigns which features a user may mode-manage (list-available-features lists candidates). Switching a mode is user-OAuth-only via the mode-management group |
| Hot Desking Members | list-members-hot-desking | update-members-hot-desking | Member lines on the person's hot desk device. list-available-members-hot-desking searches candidates. Alias group: hot-desking-members |
| Outbound Billing Plan | list-outbound-billing-plan | update-outbound-billing-plan | --json-body only (no field flags). Also exists on workspace-settings and virtual-line-settings |
| Personal Assistant | — | — | Away status, transfer, alerting (SDK only for now) |
| Emergency Callback Number | — | — | DIRECT_LINE, LOCATION_ECBN, or LOCATION_MEMBER_NUMBER (SDK only for now) |
All CLI commands above are under wxcli user-settings unless otherwise noted. Run wxcli user-settings --help to see the full list. Self-service commands use wxcli call-settings-for-me-phase-5 (run wxcli call-settings-for-me-phase-5 --help to see all 7 commands).
Settings without CLI commands ("SDK only")
6 USER-ONLY settings (no admin endpoint — require user-level OAuth token):
SimRing, SequentialRing, PriorityAlert, CallNotify, AnonymousCallReject, CallPolicies (person-level).
These ONLY work at /telephony/config/people/me/settings/{feature} with a user token. Admin tokens get 404.
MS Teams and Mode Management are NOT SDK-only — both have verified CLI commands (user-settings list-ms-teams/update-ms-teams, user-settings list-mode-management/update-mode-management, plus org-level client-settings and user-level mode-management). See the Quick Recipes above. Virtual lines likewise have a full 65-command group (virtual-line-settings) — do not fall back to raw HTTP for them.
For settings still marked "SDK only" above (Music on Hold, Feature Access Controls, Preferred Answer, Personal Assistant, ECBN), use the raw HTTP fallback pattern with an admin token:
curl -s -H "Authorization: Bearer $TOKEN" \
"https://webexapis.com/v1/telephony/config/people/{person_id}/{settingEndpoint}" | python3 -m json.tool
curl -s -X PUT -H "Authorization: Bearer $TOKEN" -H "Content-Type: application/json" \
"https://webexapis.com/v1/telephony/config/people/{person_id}/{settingEndpoint}" \
-d '{ ... }'
Consult docs/reference/person-call-settings-handling.md (SimRing, SeqRing, Priority Alert, Selective features) or docs/reference/person-call-settings-behavior.md (ECBN, Personal Assistant, Preferred Answer) for the exact endpoint paths, required fields, and gotchas for each setting. Those docs also cover Mode Management and MS Teams — read them for API background only; use the CLI commands above, not raw HTTP, for those two.
Step 4: Check prerequisites
4a. Read current settings — always do this first
CRITICAL: Always read the current value of any setting before proposing a change. This prevents accidental overwrites and gives the user a clear before/after comparison.
Pattern for simple settings
wxcli user-settings show-call-waiting PERSON_ID --output json
Pattern for object settings
wxcli user-settings show-call-forwarding PERSON_ID --output json
Pattern for settings with sub-components
wxcli user-settings show-voicemail PERSON_ID --output json
wxcli user-settings show-do-not-disturb PERSON_ID --output json
Reading multiple settings at once
For a full audit, read all relevant settings and review the JSON output:
wxcli user-settings show-call-waiting PERSON_ID --output json
wxcli user-settings show-do-not-disturb PERSON_ID --output json
wxcli user-settings show-hoteling PERSON_ID --output json
wxcli user-settings show-call-forwarding PERSON_ID --output json
wxcli user-settings show-voicemail PERSON_ID --output json
wxcli user-settings show-caller-id PERSON_ID --output json
wxcli user-settings list-privacy PERSON_ID --output json
wxcli user-settings show-barge-in PERSON_ID --output json
Reading self-service settings (user-level OAuth)
wxcli call-settings-for-me-phase-5 show --output json
wxcli call-settings-for-me-phase-5 show-guest --output json
wxcli call-settings-for-me-phase-5 show-rules --output json
wxcli call-settings-for-me-phase-5 list --output json
4b. Check for location-level dependencies
Use the exact commands from the Quick Recipes section. Key prerequisites:
| Setting | Verify command | Fix command |
|---|
| Call Recording (org) | wxcli call-recording show -o json | wxcli call-recording update --json-body '{...}' |
| Call Recording (location vendor) | wxcli call-recording list-vendors -o json | wxcli call-recording update-vendor-call-recording LOC_ID --json-body '{...}' |
| Voicemail transcription | wxcli location-voicemail show LOC_ID -o json | wxcli location-voicemail update LOC_ID --json-body '{...}' |
| Music on Hold | No wxcli command — use Control Hub or SDK | — |
Do NOT use location-settings for recording or voicemail. That group handles dial patterns only.
4c. Verify scope coverage
Cross-reference the settings the user wants to change against the scopes table in Step 2. If any required scopes are missing from the token, stop and inform the user before building the plan.
Step 5: Build and present deployment plan -- [SHOW BEFORE EXECUTING]
CRITICAL: Always show the plan and get user confirmation before making changes.
Format the plan as a table:
## Deployment Plan for: Jane Smith (jane@company.com)
| Setting | Current Value | New Value | Impact |
|---------|--------------|-----------|--------|
| Call Forwarding (Always) | Disabled | Enabled -> +12025551234 | All calls forwarded |
| DND | Disabled | Enabled (ring splash: on) | All callers get busy |
| Voicemail (rings) | 3 | 6 | More time before VM |
Affected scopes required: spark-admin:people_write
Proceed? (y/n)
Step 6: Execute via wxcli — [After user confirms plan]
6a. Execute individual changes
Pattern: Simple toggle
wxcli user-settings update-call-waiting PERSON_ID --json-body '{"enabled": true}'
Pattern: Object-based settings
wxcli user-settings update-do-not-disturb PERSON_ID --json-body '{"enabled": true, "ringSplashEnabled": true}'
Pattern: Complex nested settings (read first, modify fields, write back)
wxcli user-settings show-call-forwarding PERSON_ID --output json
wxcli user-settings update-call-forwarding PERSON_ID --json-body '{
"always": {"enabled": false},
"busy": {"enabled": true, "destination": "+15551234567", "destinationVoicemailEnabled": false},
"noAnswer": {"enabled": false, "numberOfRings": 3},
"businessContinuity": {"enabled": false}
}'
Forwarding has 4 blocks: always, busy, noAnswer, businessContinuity. selectiveForward is a SEPARATE API.
Pattern: Voicemail configuration
wxcli user-settings update-voicemail PERSON_ID --json-body '{
"enabled": true,
"sendUnansweredCalls": {
"enabled": true,
"numberOfRings": 6
}
}'
wxcli user-settings configure-busy-voicemail PERSON_ID --json-body '{"type": "CUSTOM", ...}'
wxcli user-settings configure-no-answer PERSON_ID --json-body '{"type": "CUSTOM", ...}'
Pattern: Call intercept (take phone out of service)
wxcli user-settings update-intercept PERSON_ID --json-body '{
"enabled": true,
"incoming": {
"type": "INTERCEPT_ALL"
}
}'
wxcli user-settings configure-call-intercept PERSON_ID --json-body '{"type": "CUSTOM", ...}'
Pattern: Permissions
wxcli user-settings update-incoming-permission PERSON_ID --json-body '{
"externalTransfer": "ALLOW_ALL_EXTERNAL",
"internalCallsEnabled": true,
"collectCallsEnabled": false
}'
wxcli user-settings update-outgoing-permission PERSON_ID --json-body '{
"callingPermissions": [
{"callType": "INTERNATIONAL", "action": "BLOCK"}
]
}'
Pattern: Executive/Assistant pairing
wxcli user-settings update-executive-assistant EXEC_PERSON_ID --json-body '{"type": "EXECUTIVE"}'
wxcli user-settings update-executive-assistant ASST_PERSON_ID --json-body '{"type": "EXECUTIVE_ASSISTANT"}'
Pattern: Workspace settings
Workspace settings mirror person settings but use the workspace-settings command group. Check available commands:
wxcli workspace-settings --help
Pattern: Schedules
Person-level schedules have full CRUD support:
wxcli user-settings list-schedules PERSON_ID --output json
wxcli user-settings create PERSON_ID --json-body '{
"name": "Business Hours",
"type": "businessHours",
"events": []
}'
wxcli user-settings create-events PERSON_ID SCHEDULE_ID --json-body '{
"name": "Weekdays",
"startDate": "2026-01-01",
"endDate": "2026-12-31",
"startTime": "09:00",
"endTime": "17:00",
"recurrence": {"recurWeekly": {"monday": true, "tuesday": true, "wednesday": true, "thursday": true, "friday": true}}
}'
wxcli user-settings show-schedules PERSON_ID SCHEDULE_ID --output json
wxcli user-settings delete PERSON_ID SCHEDULE_TYPE SCHEDULE_ID EVENT_ID
Pattern: Reset voicemail PIN
wxcli user-settings reset-voicemail-pin PERSON_ID
Pattern: Self-service voicemail and hoteling (user-level OAuth)
wxcli call-settings-for-me-phase-5 update --json-body '{"enabled": true, "sendUnansweredCalls": {"enabled": true, "numberOfRings": 6}}'
wxcli call-settings-for-me-phase-5 update-pin --json-body '{"pin": "123456"}'
wxcli call-settings-for-me-phase-5 update-guest --json-body '{"enabled": true}'
6b. Bulk changes
Shell loop for small batches
for ID in PERSON_ID_1 PERSON_ID_2 PERSON_ID_3; do
wxcli user-settings update-call-waiting "$ID" --json-body '{"enabled": false}'
done
Bulk operations for large batches (50+ users)
For large batches, use shell loops with sleep for rate limiting, or reference the migration engine's async pattern for maximum throughput with concurrency control.
for USER_ID in $(wxcli people list --calling-data --output json | python3 -c "
import sys, json
for u in json.load(sys.stdin).get('items', []):
if u.get('locationId'): print(u['id'])
"); do
wxcli user-settings update-call-waiting "$USER_ID" --enabled false
sleep 1
])
Step 7: Verify — [Read back after every update]
Always read back the setting after writing to confirm the change took effect:
wxcli user-settings show-call-waiting PERSON_ID --output json
wxcli user-settings show-call-forwarding PERSON_ID --output json
wxcli user-settings show-voicemail PERSON_ID --output json
wxcli call-settings-for-me-phase-5 show --output json
wxcli call-settings-for-me-phase-5 show-guest --output json
Compare the JSON output to the values you set. Flag any discrepancies.
Step 8: Report results
Summarize what was changed:
## Results for: Jane Smith (jane@company.com)
| Setting | Before | After | Status |
|---------|--------|-------|--------|
| Call Forwarding (Always) | Disabled | Enabled -> +12025551234 | Confirmed |
| DND | Disabled | Enabled (ring splash: on) | Confirmed |
| Voicemail (rings) | 3 | 6 | Confirmed |
All 3 changes applied successfully.
Critical Rules
- Always read before writing — never update a setting without first reading its current value via
wxcli user-settings show-*
- Always show plan before executing — present the deployment plan (Step 5) and get user confirmation
- Handle person vs workspace scope differences — some scopes use
workspaces_read/write instead of people_read/write (outgoing permissions transfer numbers, access codes, call policy)
- Location-level prerequisites — voicemail, recording, intercept, and MoH have location-level settings that must be configured first; person-level settings may be overridden or ineffective without them
- SimRing, SequentialRing, PriorityAlert admin limitation — these are not available via admin-level person management; use
wxcli my-call-settings with user-level OAuth, or workspace-level commands where available
- Self-service vs admin path — for voicemail and hoteling, both admin (
user-settings) and self-service (call-settings-for-me-phase-5) paths exist. Use admin path when configuring for another user; use self-service path when the user is configuring their own settings with a user-level token
- Call Recording read scope bug — the actual required scope is
people_read, not people_write as some docs state
- Selective feature precedence — Selective Reject > Selective Accept > Selective Forward > Standard Forwarding
- SNR uses telephony_config scopes — Single Number Reach uses
spark-admin:telephony_config_read/write, not people_read/write
- MoH requires both location + person enabled —
moh_location_enabled=true AND moh_enabled=true for MoH to play; if either is false, no music plays
- Numbers API split endpoints — read uses
people/{id}/features/numbers, update uses telephony/config/people/{id}/numbers (different paths)
- Receptionist validation —
enabled must be True if monitored_members is set
- Use --output json — always pass
--output json on show/list commands to get structured data for comparison and scripting
- Virtual lines use their own group — never run
user-settings commands against a virtual line ID; use wxcli virtual-line-settings (65+ commands mirroring person settings)
- Beware bare-named commands — a bare
list/update/show rarely means "everything." person-call-settings list = monitoring only; virtual-line-settings show/update = call recording only; hot-desking-members list = available members, not assigned ones. Always confirm with --help before assuming a bare name is generic.
- Mode management is split by token type — admin assigns features (
user-settings update-mode-management); only the user can switch a mode (mode-management, user OAuth). Admin tokens get 404 on every mode-management command.
- PRESENCE_SYNC is org-only — per-person MS Teams settings accept
HIDE_WEBEX_APP only; use client-settings for PRESENCE_SYNC (affects the whole org)
guest-management is not a call setting — it is the Guest Issuer token API and needs a Guest Issuer app, not an admin token. Treat its output as a credential.- Run
wxcli user-settings --help — to discover all available commands and their exact names
- Run
wxcli virtual-line-settings --help — to discover the 65+ virtual line commands rather than guessing
- Run
wxcli call-settings-for-me-phase-5 --help — to discover all 7 self-service commands
Error Handling
When a wxcli command fails:
A. Fix and retry — If the error is a missing required field, wrong ID, or format issue:
- Read the full error message
- Run
wxcli <group> <command> --help to check required flags
- Fix the command and retry
B. Skip and continue — If the error is non-blocking (e.g., setting already configured):
- Verify current state with the corresponding show/list command
- If already correct, skip and move to next setting
C. Escalate — If the error is unclear or persistent:
- Run with
--debug to see the raw HTTP request/response
- Invoke
the wxc-calling-debug skill for systematic diagnosis
Common errors:
- 400: Check required fields, verify IDs exist, check
--json-body format
- 403: Check token scopes — some settings need
spark-admin:people_write
- 404: Verify person/location ID is correct and has calling license
- 409: Resource already exists — GET current state before retrying
Settings-specific errors
- 404 on person settings (anonymousCallReject, sequentialRing, priorityAlert, callNotify, callPolicies): These 5 settings have NO admin endpoint. Admin tokens always get 404. See the "User-only settings" table in Step 3. Offer the workspace-level alternative if applicable. (Simultaneous Ring is no longer in this list — it now has an admin path via
user-settings list-simultaneous-ring / update-simultaneous-ring.)
- 404 on person settings (all others): Verify the person has a Webex Calling license. Unlicensed users return 404 on all
/telephony/config/people/{id}/ endpoints.
- 405 "Invalid Professional Place" on workspace settings: The workspace has a Basic license. Most
/telephony/config/workspaces/{id}/ settings require Professional. Only musicOnHold and doNotDisturb work on Basic. Use the /workspaces/{id}/features/ path family for Basic workspaces (callForwarding, callWaiting, callerId, intercept, monitoring).
- 403 on Single Number Reach: SNR uses
spark-admin:telephony_config_read/write scopes, not spark-admin:people_read/write. Check token scopes.
- Empty/no-effect on MoH: Both location-level
moh_location_enabled AND person-level moh_enabled must be true. If either is false, no music plays. Check both levels.
- 404 (error 4008) on any
mode-management command: Every command in that group is a /telephony/config/people/me/ endpoint — admin tokens always 404 (Known Issue #3). Use a user-level OAuth token. If you only need to assign mode-manageable features, use the admin path user-settings update-mode-management PERSON_ID instead.
- 404 on
virtual-line-settings commands: Confirm the ID is a VIRTUAL_LINE ID from wxcli virtual-line-settings list, not a person ID. Note the separate virtual-extensions group uses a different ID type entirely (Known Issue #9).
person-call-settings list returns only monitoring data: That is correct behavior, not a bug — the group covers /people/{id}/features/monitoring only. For other person settings use user-settings.guest-management create fails with 401/403 on an admin token: Guest tokens require a Guest Issuer application (JWT-signed credentials). A standard admin token or PAT cannot mint them.- 404 on
call-settings-for-me-phase-5 commands: The authenticated user must have a Webex Calling license. These are /people/me/ endpoints and require user-level OAuth tokens (spark:people_read / spark:people_write), not admin tokens.
Context Compaction Recovery
If context compacts mid-execution, recover by:
- Read the deployment plan from
docs/plans/ to recover what was planned
- Check what's already been created: run the relevant
list commands
- Resume from the first incomplete step
