incident

name	incident
description	Create blameless incident reports and post-mortems

Create Incident Report

Capture a post-mortem / incident report using blameless format.

When to Use

• Production outages
• Security incidents
• Data loss events
• Service degradation
• Near-misses worth documenting

Workflow

Step 1: Confirm and create

When a user reports an incident:

1. Ask: "This sounds important. Shall I create an incident report?"
2. After confirmation, create immediately:

dg new inc "Checkout page down for 2 hours"

Incidents should be documented quickly. Gather basic facts (timeline, impact) but don't ask extensive discovery questions.

Good titles: "Checkout page down for 2 hours", "Customer data leaked" Bad title: "Things broke"

Step 2: Fill in the timeline

As events unfold or are reported:

• When did it start?
• When was it detected?
• When was it mitigated?
• When was it resolved?

Step 3: After resolution, complete

• Impact: Users affected, duration, revenue impact
• Root Cause: Use 5 Whys technique

  1. Why did the service go down? → Database connection pool exhausted
  2. Why was the pool exhausted? → Query N+1 problem under load
  3. Why wasn't this caught? → No connection pool monitoring
  4. Why no monitoring? → Monitoring setup not in deployment checklist
  5. Why not in checklist? → No formal deployment review process
  

• What went well: Detection, response, communication
• What went poorly: Gaps in monitoring, slow response, missing runbooks
• Action items: With owners and due dates

Step 4: Link to related records

# Link to ADRs that need updating based on lessons learned
# Link to OPPs if this reveals a business opportunity (e.g., better monitoring product)
# Link to POLs if this reveals need for new policies

Step 5: Create follow-up records

Incidents often reveal needs for:

• New ADRs (technical changes to prevent recurrence)
• New POLs (process/policy changes)
• Updated existing records

Example

User: "The checkout page was down for 2 hours yesterday"

1. Create: dg new inc "Checkout page down for 2 hours"
2. Fill timeline, impact, root cause
3. Add action items with owners
4. Link to ADRs that need updating
5. Create new ADR if architectural changes needed

Tips

• Blameless: Focus on systems and processes, not individuals
• Title INC by what happened and when
• Status: open -> mitigated -> resolved
• Action items should be specific and assigned
• Link to ADRs that need updating using triggers: field
• Use related: for loosely associated docs