| name | bosskuai-customer-success-support |
| description | Use this for support SOPs, onboarding, ticket triage, customer success playbooks, retention, churn reduction, and feedback loops. |
Bosskuai Customer Success Support
Use this for support SOPs, onboarding, ticket triage, customer success playbooks, retention, churn reduction, and feedback loops.
Fast Path
- Define support categories, severity, SLA, owner, and escalation path.
- Create onboarding checklist for first value, not just account setup.
- Convert repeated tickets into product fixes, docs, or automation.
- Track churn reason, activation, time-to-first-value, and support burden.
Default Checks
- Define support categories, severity, SLA, owner, and escalation path.
- Create onboarding checklist for first value, not just account setup.
- Convert repeated tickets into product fixes, docs, or automation.
- Track churn reason, activation, time-to-first-value, and support burden.
- Do not hide unresolved product problems behind customer success scripts.
When To Open The Playbook
Open ../../references/playbooks/bosskuai-customer-success-support-playbook.md only when the task needs detailed workflow, implementation examples, or release-grade depth.
Output Quality
- Start with the verdict or action.
- Separate confirmed facts, assumptions, and risks.
- Include exact files, commands, tests, metrics, or rollback triggers when relevant.
- Do not claim legal, security, or cost certainty without evidence.
References
../../references/playbooks/bosskuai-customer-success-support-playbook.md../../references/checklists/customer-success-support-checklist.md
