Make real phone calls via Pine AI's voice agent. The agent calls the specified number, navigates IVR systems, handles verification, conducts negotiations, and returns a full transcript.
Authentication
Credentials persist in ~/.pine-voice/credentials.json — users only need to authenticate once.
Before making calls, check if already authenticated:
node {baseDir}/scripts/auth-check.mjs
If authenticated is true, skip straight to How to make a call. If false, run the auth flow below. Ask the user for their Pine AI account email (sign up at https://19pine.ai).
Returns {"status": "authenticated", "credentials_path": "..."}. Credentials are saved automatically.
When to use
Use this skill when the user wants you to make a phone call on their behalf.
Important: The voice agent can only speak English. Supported countries: US/CA/PR (+1), UK (+44), AU (+61), NZ (+64), SG (+65), IE (+353), HK (+852).
Best for
Calling customer service to negotiate bills, request credits, or resolve issues
Scheduling meetings or appointments by phone
Making restaurant reservations
Calling businesses to inquire about services or availability
Following up with contacts on behalf of the user
How to make a call
Step 1: Gather all required information
Before calling, you must collect every piece of information the callee might need. The voice agent cannot ask a human for missing information during the call. Anticipate what will be required: authentication details, payment info, negotiation targets, relevant context.
Step 2: Initiate the call
Pass call parameters as JSON via stdin:
node {baseDir}/scripts/call.mjs <<'EOF'
{
"dialed_number": "+14155551234",
"callee_name": "Comcast Customer Service",
"callee_context": "Cable and internet provider. Account holder: Jane Doe, account #12345.",
"call_objective": "Negotiate monthly bill down to $50/mo. Do not accept above $65/mo.",
"detailed_instructions": "Mention 10-year customer loyalty. If no reduction, ask for retention department.",
"caller": "negotiator",
"voice": "female",
"max_duration_minutes": 60,
"enable_summary": false
}
EOF
Returns {"call_id": "..."}. The call is now active.
Step 3: Poll for results
Poll every 30 seconds until is_terminal is true:
node {baseDir}/scripts/call-status.mjs "CALL_ID"
When complete, the response includes transcript, duration_seconds, and credits_charged. The is_terminal field tells you when the call is done.
IMPORTANT: Use sessions_spawn to run this in a background sub-agent so you remain available to the user during the call (which can take 5-60+ minutes).
Example task for sessions_spawn:
Make a phone call using the Pine Voice scripts. Run: node {baseDir}/scripts/call.mjs with stdin JSON: {"dialed_number": "+14155551234", "callee_name": "The Restaurant", "callee_context": "Italian restaurant, making a dinner reservation", "call_objective": "Reserve a table for 4 at 7pm tonight", "caller": "communicator"}. Then poll with: node {baseDir}/scripts/call-status.mjs "CALL_ID" every 30 seconds until is_terminal is true. Report the full transcript and outcome.
Step 4: Evaluate the transcript
Do NOT rely on the status field to judge success. Read what the OTHER party actually said.
Treat the call as a FAILURE if:
Only Pine's agent speaks and the other side is silent
The other party's responses are automated/recorded (voicemail, IVR-only)
Extended silence from both sides
The callee hung up before the objective was discussed
Call parameters
Parameter
Required
Description
dialed_number
Yes
Phone number in E.164 format (e.g. +14155551234)
callee_name
Yes
Name of the person or business
callee_context
Yes
All context the agent needs: who they are, auth details, verification info
call_objective
Yes
Specific goal with targets and constraints
detailed_instructions
No
Strategy, approach, behavioral instructions
caller
No
"negotiator" (default) or "communicator"
voice
No
"male" or "female" (default: "female")
max_duration_minutes
No
1-120 (default: 120)
enable_summary
No
true/false (default: false)
Negotiation calls
For negotiations, set caller to "negotiator" and provide a thorough strategy:
Test call:
"Call my phone at +1XXXXXXXXXX. Tell me that Pine Voice is set up and working."
Restaurant reservation:
"Call +14155559876 and make a reservation for 4 tonight at 7pm. If unavailable, try 7:30 or 8pm. Name: Jane Doe."
Model requirements
Pine Voice works best with models that have thinking/reasoning capabilities.
Recommended: Claude Sonnet/Opus 4.5+, GPT-5.2+, Gemini 3 Pro
Not recommended: Gemini 3 Flash, or models without thinking capabilities
Privacy
Pine Voice processes call data on Pine AI's servers. Credentials are stored locally in ~/.pine-voice/credentials.json with restricted permissions (600). Call transcripts are returned in the API response and are not stored locally. See https://www.19pine.ai/page/privacy-policy for Pine AI's data handling policies.
