skill
ocupación
description
updated
format-company-context
Secretarios y asistentes administrativos (excepto legal, médico y ejecutivo)
Formats raw company context fields into optimized LLM-readable rules and protocols
2026-04-04
process-context-change
Oficiales de cumplimiento
Determines if two versions of a company rule are semantically equivalent
2026-04-04
rate-conflict-detection
Supervisores de primera línea de trabajadores de oficina y soporte administrativo
Detects escalations, conflicts, and evaluates how the agent handled them (15% weight)
2026-04-04
rate-empathy
Representantes de servicio al cliente
Rates how well the agent acknowledged and responded to customer emotions (10% weight)
2026-04-04
rate-factual-accuracy
Oficiales de cumplimiento
Rates accuracy of information provided by the agent against company facts (25% weight)
2026-04-04
rate-issue-resolution
Representantes de servicio al cliente
Rates whether the customer's problem was actually resolved (5% weight)
2026-04-04
rate-overall-severity
Telecomunicadores de seguridad pública
Classifies overall call severity as Minor/Moderate/Major/Critical (5% weight)
2026-04-04
rate-politeness-tone
Agentes y gerentes comerciales de artistas y atletas
Rates agent's professionalism, courtesy, and communication tone (15% weight)
2026-04-04
Showing top 8 of 10 collected skills in this repository.