sales-level-ai

name	sales-level-ai
description	Level AI platform help — contact center intelligence with semantic AI, Auto-QA (InstaScore + QA-GPT) 100% automated QA, Real-Time Agent Assist (AgentGPT), Voice of Customer analytics (iCSAT), Naviant AI Virtual Agent, AI Workers, screen recording, omnichannel analysis. Use when setting up Level AI Auto-QA/InstaScore scorecards for contact center agents, AgentGPT real-time assist not surfacing correct knowledge articles during calls, QA scores seem inaccurate or don't match manual evaluations, Level AI call ingestion delayed more than 24 hours, comparing Level AI vs Observe.AI or Cresta or CallMiner for contact center QA, integrating Level AI with Five9 or Talkdesk or Amazon Connect or Zendesk, configuring compliance monitoring for PCI or HIPAA, or evaluating Level AI for a mid-market contact center. Do NOT use for building a general coaching program (use /sales-coaching), reviewing a specific call transcript (use /sales-call-review), or CCaaS platform selection (use /sales-ccaas-selection).
argument-hint	[describe what you need help with in Level AI]
license	MIT
version	1.0.0
tags	["sales","conversation-intelligence","contact-center","qa","platform"]

Level AI Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What do you need help with?

   • A) Setting up InstaScore QA scorecards and evaluation criteria
   • B) Configuring Real-Time Agent Assist (AgentGPT) for live guidance
   • C) Voice of Customer analytics — sentiment, iCSAT, trends
   • D) AI Virtual Agent setup (voice/chat automation)
   • E) CCaaS integration (Five9, Talkdesk, Zendesk, Genesys, etc.)
   • F) API integration — pushing/pulling interaction data
   • G) Comparing Level AI to another tool (Observe.AI, Cresta, CallMiner, Balto)
   • H) Compliance monitoring (PCI, HIPAA, script adherence)
   • I) Screen recording and agent coaching workflows
   • J) Other

2. What's your current setup?

   • A) Evaluating whether to buy
   • B) New — haven't started implementation
   • C) In implementation
   • D) Running but having issues
   • E) Expanding to new modules

3. What's your CCaaS/telephony?

   • A) Five9
   • B) Talkdesk
   • C) Zendesk
   • D) Genesys
   • E) Amazon Connect
   • F) Twilio
   • G) Freshworks
   • H) Kustomer
   • I) Other

4. Contact center size?

   • A) Mid-size (50-200 agents)
   • B) Large (200-1,000 agents)
   • C) Enterprise (1,000+ agents)

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

Problem domain	Route to
Building a coaching program or training cadence	/sales-coaching {user's question}
Reviewing a specific call transcript for coaching	/sales-call-review {user's question}
Choosing between note-taker/conversation intelligence platforms	/sales-note-taker {user's question}
CCaaS platform comparison/selection	/sales-ccaas-selection {user's question}