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Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor.
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Basado en la clasificación ocupacional SOC
Build complete Agent 365 AI teammates from variable scenarios: real Microsoft 365 Agents SDK hosting, OBO and agentic-user identity, A365 observability, generated skills and typed tools, existing MCP or OpenAPI-derived MCP integrations, workflows, review gates, and manager/fleet control planes.
Re-engage an account whose product usage has dropped or stalled, recovering adoption before it becomes churn risk.
Connect a newly released product enhancement to an account that previously asked for it, turning a release into a credible, welcome update.
Decide what needs the human CSM and how urgently, routing the right items to review and letting routine ones flow at scale.
Prepare a concise risk brief for an at-risk account approaching renewal, so the CSM can intervene with the full picture.
| name | voice-matched-outreach |
| description | Draft customer outreach that genuinely sounds like the assigned CSM, using their accepted-message style as the anchor. |
| when_to_use | Use whenever composing any customer-facing message, so it matches the CSM's voice rather than a generic template. |
| allowed-tools | ["search_knowledge_base","get_account_context","get_engagement_history","build_draft","send_email","create_review_task","remember"] |
Customers should feel the message came from their CSM, not a system. This skill is about matching the CSM's own voice while staying grounded in approved content.
Voice-matched messages have higher unedited-acceptance rates, which is what lets the agent safely handle more outreach at scale while the CSM reviews the rest.
