contact-center-web

name	contact-center/web
description	Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.
triggers	["contact center web","zcc web sdk","getengagementcontext web","onengagementcontextchange","contact center smart embed","zcc-init-config-request"]

Zoom Contact Center SDK - Web

Current public changelog release: 5.6.0 (verified 2026-07-10). New coverage includes Agent UI V3/Prism video updates, authenticated consumer chat history, campaign digital front door, Dynamics CRM full-screen/share/remote control, CTI/PWA Cobrowse, additional locales, and campaign script-load fallback protection. Account feature flags still govern rollout.

Official docs:

• https://developers.zoom.us/docs/contact-center/web/
• https://developers.zoom.us/docs/contact-center/web/sdk-reference/

Quick Links

1. concepts/lifecycle-and-events.md
2. examples/app-context-and-state.md
3. references/web-reference-map.md
4. troubleshooting/common-issues.md

Integration Modes

1. Contact Center App in Zoom client:

• Zoom Apps SDK engagement APIs/events.

2. External website embed:

• Campaign SDK/web scripts (zoomCampaignSdk pattern).
• Video client initialization pattern.

3. Smart Embed:

• iframe + postMessage event contract.

Hard Guardrails

• For campaign SDK, gate calls behind zoomCampaignSdk:ready.
• Persist state by engagementId.
• Expect context switching and background app behavior.
• Validate CSP and allow-list settings before debugging logic.

Chaining

• For in-client app APIs and auth flows: ../../zoom-apps-sdk/SKILL.md
• For identity and OAuth: ../../oauth/SKILL.md
• For cobrowse workflow: ../../cobrowse-sdk/SKILL.md

Operations

• RUNBOOK.md - 5-minute preflight and debugging checklist.